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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
120
Kundenzufriedenheit
120
Beziehungsmarketing
109
Relationship marketing
109
Dienstleistungssektor
39
Service industry
39
Taiwan
31
Emotion
30
Brand management
26
Markenführung
26
Brand image
22
Markenimage
22
Online retailing
22
Online-Handel
22
Customer integration
19
E-commerce
19
Electronic Commerce
19
Kundenintegration
19
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
18
Complaint management
18
Confidence
18
Customer service
18
Dienstleistung
18
Kundenservice
18
Services
18
Spain
18
Spanien
18
Vertrauen
18
customer satisfaction
18
service quality
17
Großbritannien
16
United Kingdom
16
Customer value
15
Einzelhandel
15
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Undetermined
163
Free
5
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Article
434
Book / Working Paper
8
Type of publication (narrower categories)
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Article in journal
442
Aufsatz in Zeitschrift
442
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
442
Author
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Ha, Hong Youl
3
Ha, Sejin
3
Kandampully, Jay
3
Lin, Wen-bao
3
Nicholson, Michael
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Back, Ki-joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Wen-yu
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Dun, Zanna van
2
Fang, Jiaming
2
Fisk, Raymond P.
2
Flavián Blanco, Carlos
2
Galindo Martín, Miguel Angel
2
Gannon, Martin Joseph
2
Gao, Lily
2
Gil Saura, Irene
2
Henseler, Jörg
2
Hsu, Maxwell K.
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,160
Journal of retailing and consumer services
2,045
International journal of hospitality management
1,023
NBER working paper series
982
Working paper / National Bureau of Economic Research, Inc.
870
International journal of consumer studies
783
NBER Working Paper
775
Journal of air transport management
736
Psychology & marketing
682
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
569
Management science : journal of the Institute for Operations Research and the Management Sciences
468
Tourism management : research, policies, practice
465
SpringerLink / Bücher
437
Asia Pacific journal of marketing and logistics
424
European Journal of Marketing
414
The journal of product & brand management
403
Journal of travel and tourism marketing
391
Journal of marketing research : JMR
382
Journal of Consumer Marketing
381
European journal of marketing : EJM
370
The journal of services marketing
365
Cogent business & management
364
The journal of brand management : an international journal
360
International journal of contemporary hospitality management
354
Journal of retailing
350
Discussion paper series / IZA
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Discussion paper / Centre for Economic Policy Research
339
Journal of marketing management : MM
335
Journal of international consumer marketing
331
American journal of agricultural economics
330
CESifo working papers
329
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
328
Marketing letters : a journal of research in marketing
328
Working paper
327
Journal of marketing
324
Economics letters
323
Journal of the Academy of Marketing Science
322
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ECONIS (ZBW)
442
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442
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1
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
2
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
3
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
4
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
5
Constructing an index for brand equity : a hospital example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
6
In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart
;
Dainty, Andrew
;
Wilkinson, Adrian
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
Saved in:
7
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
8
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
9
Revised planning matrix of quality function deployment
Deng, Wei-jaw
;
Kuo, Ying-feng
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1443-1460
Persistent link: https://www.econbiz.de/10003802495
Saved in:
10
A service sector classification schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
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