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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
36
Service industry
36
Taiwan
32
Profitability
23
Rentabilität
23
Performance measurement
21
Performance-Messung
21
Spain
19
Spanien
19
Hotel industry
18
Hotellerie
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Bank
15
Dienstleistung
15
Hospital
15
Krankenhaus
15
Services
15
Gesundheitsversorgung
14
Health care
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
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Undetermined
94
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3
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Article
313
Book / Working Paper
7
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Article in journal
320
Aufsatz in Zeitschrift
320
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
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1
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Language
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English
320
Author
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Kandampully, Jay
3
Lin, Wen-bao
3
Peris-Ortiz, Marta
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chiu, Yung-ho
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Huang, Chin Wei
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Chia-chi
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Rozen-Bakher, Ziva
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
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Published in...
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The service industries journal
Auditing : a journal of practice & theory
448
International journal of hospitality management
448
Journal of retailing and consumer services
335
Journal of business research : JBR
296
NBER working paper series
269
Working paper / National Bureau of Economic Research, Inc.
269
Managerial auditing journal
267
The accounting review : a publication of the American Accounting Association
246
NBER Working Paper
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
International journal of auditing : IJA
220
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
203
Cogent business & management
177
International journal of contemporary hospitality management
166
Journal of air transport management
156
WPg : Kompetenz schafft Vertrauen
150
Services marketing quarterly
143
Journal of hospitality marketing & management
141
Journal of accounting and public policy
136
International journal of economics and financial issues : IJEFI
132
Journal of Services Marketing
132
The TQM journal : the international review of organizational improvement
132
Tourism management : research, policies, practice
128
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
Journal of travel and tourism marketing
122
International journal of productivity and quality management : IJPQM
120
International journal of quality and service sciences
120
International journal of economics and finance
119
Discussion paper series / IZA
115
International journal of quality & reliability management
115
SpringerLink / Bücher
113
Service business
110
Health care management review : HCM review
109
International journal of services and operations management
109
Journal of service research : JSR
105
Applied economics
104
Management science : journal of the Institute for Operations Research and the Management Sciences
103
Journal of business ethics : JOBE
101
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ECONIS (ZBW)
320
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1
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
2
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
3
Seeking efficiency through productisation : a case study of small KIBS participating in a productisation project
Valminen, Katriina
;
Toivonen, Marja
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 273-289
Persistent link: https://www.econbiz.de/10009427676
Saved in:
4
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
5
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
6
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
7
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
8
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
9
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
10
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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