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Ok, Chihyung
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The service industries journal
International journal of hospitality management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel and tourism marketing
6
The Service Industries Journal
4
International journal of contemporary hospitality management
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Journal of Hospitality and Tourism Technology
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Journal of food products marketing : innovations in food advertising, food promotion, food publicity, food sales promotion
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OLC EcoSci
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ECONIS (ZBW)
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1
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
2
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
3
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
Saved in:
4
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7
,
pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
Saved in:
5
Mixed Findings on the Service Recovery Paradox
Ok, Chihyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10007764410
Saved in:
6
Mixed Findings on the Service Recovery Paradox
Ok, Chihyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5-6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10007842505
Saved in:
7
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
Saved in:
8
Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
Saved in:
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