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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
79
Relationship marketing
79
Consumer behaviour
67
Konsumentenverhalten
67
Dienstleistungssektor
41
Service industry
41
Bibliometrics
31
Bibliometrie
31
Taiwan
30
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20
Performance-Messung
20
Spain
20
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20
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18
Complaint management
18
Hotel industry
18
Hotellerie
18
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17
Dienstleistung
17
Kundenservice
17
Services
17
service quality
17
Hospital
15
Krankenhaus
15
Gesundheitsversorgung
14
Health care
14
Customer integration
13
Gastgewerbe
13
Hospitality industry
13
Kundenintegration
13
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Customer value
12
E-commerce
12
Electronic Commerce
12
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345
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345
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8
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Alves, Helena
4
Lin, Wen-bao
4
Chao, Pei
3
Kandampully, Jay
3
Köseoglu, Mehmet Ali
3
Bayighomog, Steven W.
2
Beyers, William B.
2
Bryson, John R.
2
Burger, Thomas
2
Chang, Hong-Sheng
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gürlek, Mert
2
Henseler, Jörg
2
Huarng, Kun-huang
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kumar, Satish
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
Lee, Wen-shiung
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
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The service industries journal
NBER working paper series
770
Journal of business research : JBR
723
Working paper / National Bureau of Economic Research, Inc.
703
Discussion paper series / IZA
632
NBER Working Paper
631
International journal of hospitality management
529
Technological forecasting & social change : an international journal
444
Economics of education review
426
IZA Discussion Papers
391
International journal of production research
383
Journal of retailing and consumer services
359
Research policy : policy, management and economic studies of science, technology and innovation
352
IZA Discussion Paper
317
SpringerLink / Bücher
268
The journal of technology transfer
266
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
262
International journal of production economics
247
European journal of operational research : EJOR
240
International journal of contemporary hospitality management
236
Cogent business & management
235
CESifo working papers
233
Working paper
231
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
229
The journal of services marketing
219
Tourism management : research, policies, practice
217
International journal of productivity and quality management : IJPQM
210
Journal of air transport management
196
International journal of quality & reliability management
191
Auditing : a journal of practice & theory
189
Administrative Sciences : open access journal
185
The TQM journal : the international review of organizational improvement
185
Journal of hospitality marketing & management
182
Journal of marketing for higher education
181
Journal of business ethics : JOBE
178
International journal of services and operations management
177
Industrial marketing management : the international journal for industrial and high-tech firms
173
Applied economics
172
Journal of travel and tourism marketing
168
MPRA Paper
161
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ECONIS (ZBW)
345
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1
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
2
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
3
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
4
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
Saved in:
5
Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai
;
Lee, Chuan
;
Chen, Wen-yu
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
Saved in:
6
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
7
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
8
Servicescape cues and customer behavior : a systematic literature review and research agenda
Mari, Michela
;
Poggesi, Sara
- In:
The service industries journal
33
(
2013
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10009702913
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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