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Alves, Helena
13
Raposo, Mário
4
Edvardsson, Bo
2
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The service industries journal
International review on public and non-profit marketing
9
Apas Papers
7
Journal of nonprofit & public sector marketing
5
Management decision : MD
4
The Service Industries Journal
4
International Review on Public and Nonprofit Marketing
3
International journal of consumer studies
3
Journal of Intellectual Capital
3
Management Decision
3
HEW
2
Journal of business research : JBR
2
Journal of management and strategy : JMS
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Applying quality of life research
1
Applying quality of life research / Best practices
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Classroom companion / Business
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1
IEEE transactions on engineering management : EM
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International Journal of Nonprofit and Voluntary Sector Marketing
1
International Journal of Public Sector Management
1
International Journal of Retail & Distribution Management
1
International Journal of Wine Business Research
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
1
International journal of retail & distribution management
1
International journal of wine business research
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Journal of Business Research
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Journal of Environmental Planning and Management
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Journal of Innovation & Knowledge (JIK)
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Journal of Knowledge Management
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Journal of Management and Strategy
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Journal of Place Management and Development
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Journal of Research in Interactive Marketing
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ECONIS (ZBW)
7
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1
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
2
Special double issue: nonprofit services : part 2
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011848088
Saved in:
3
Special issue: nonprofit services : part 1
Alves, Helena
(
ed.
);
Edvardsson, Bo
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011818996
Saved in:
4
Co-creation and innovation in public services
Alves, Helena
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 671-682
Persistent link: https://www.econbiz.de/10009759764
Saved in:
5
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
6
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
7
Student satisfaction index in Portuguese public higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 795-808
Persistent link: https://www.econbiz.de/10003622981
Saved in:
8
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mario
- In:
The service industries journal
29
(
2009
)
1-2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10008238854
Saved in:
9
Student Satisfaction Index in Portuguese Public Higher Education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
27
(
2007
)
6
,
pp. 795-808
Persistent link: https://www.econbiz.de/10007764403
Saved in:
10
Student Satisfaction Index in Portuguese Public Higher Education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
27
(
2007
)
5-6
,
pp. 795-808
Persistent link: https://www.econbiz.de/10007842498
Saved in:
1
2
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