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Einzelhandel
41
Retail trade
41
Consumer behaviour
20
Konsumentenverhalten
20
Selbstbedienung
14
Self-service
14
Großbritannien
12
United Kingdom
12
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
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Relationship marketing
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Confidence
5
Innovation adoption
5
Innovationsakzeptanz
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Vertrauen
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Taiwan
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Brand management
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Gender studies
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Geschlechterforschung
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International market entry
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Internationaler Markteintritt
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Markenführung
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Store design
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Bewertung
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E-commerce
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Einkaufszentrum
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Electronic Banking
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Electronic Commerce
2
Electronic banking
2
Emotion
2
Evaluation
2
Experiment
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Firm growth
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56
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Alexander, Nicholas
3
Broadbridge, Adelina M.
2
Liao, Shuling
2
Owens, Martin
2
Palmer, Mark
2
Ahmed, Sohel
1
Aimin, Wang
1
Archer-Brown, Chris
1
Bang, Nguyen
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Barua, Zapan
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Baviera-Puig, Amparo
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Beatson, Amanda
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Beer, Leon T. de
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Blázquez-Resino, Juán José
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Buitrago-Vera, Juan
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Chang, Wan-jing April
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Chen, Cheng-hao Steve
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Chen, I-heng
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Chen, Junsong
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Chen, Yen-chun
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Cheng, Colin C.
1
Chiou, Yu-hsiu
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Cho, Hyeon Jeong
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Chu, Hsuan-lien
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Collado Agudo, Jesús
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Coote, Leonard V.
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Cunningham, Lawrence F.
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Dabholkar, Pratibha A.
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Daunfeldt, Sven-Olov
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De Kervenoael, Ronan
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Di, Eh
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Dimitriadis, Sergios
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Ding Hooi Ting
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Fairhurst, Ann
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Foster, Carley
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Gerhard, Ulrike
1
Gerlach, James H.
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Greenley, Gordon E.
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The service industries journal
Journal of retailing and consumer services
696
Journal of retailing
327
The international review of retail, distribution and consumer research
238
International journal of retail & distribution management
226
Journal of business research : JBR
203
Journal of payments strategy & systems
199
International journal of production economics
184
European journal of operational research : EJOR
183
International Journal of Retail & Distribution Management
149
Management science : journal of the Institute for Operations Research and the Management Sciences
102
International journal of retail and distribution management
98
SpringerLink / Bücher
90
Ifo Schnelldienst
82
Ifo-Schnelldienst
81
NBER working paper series
78
Manufacturing & service operations management : M & SOM
75
Production and operations management : an international journal of the Production and Operations Management Society
65
Journal of marketing
62
NBER Working Paper
60
Working paper / National Bureau of Economic Research, Inc.
60
Omega : the international journal of management science
59
International journal of production research
58
Transportation research / E : an international journal
58
Europäische Hochschulschriften / 5
55
Handelsforschung
54
European retail research
51
European journal of marketing : EJM
47
International journal of electronic marketing and retailing : IJEMR
47
The journal of services marketing
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
International journal of industrial organization
43
Psychology & marketing
43
Journal of the Academy of Marketing Science
40
European Journal of Marketing
39
Working paper
39
Schriften zur Handelsforschung
38
ifo Schnelldienst
38
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
36
Mitteilungen des Instituts für Handelsforschung an der Universität zu Köln
36
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ECONIS (ZBW)
56
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1
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
2
Consumer views of self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, …
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
Saved in:
3
Self-service technology and the service encounter
Beatson, Amanda
;
Lee, Nick
;
Coote, Leonard V.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003454661
Saved in:
4
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
5
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
6
Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Lee, Hyun-joo
;
Fairhurst, Ann
;
Cho, Hyeon Jeong
- In:
The service industries journal
33
(
2013
)
2
,
pp. 248-265
Persistent link: https://www.econbiz.de/10009702904
Saved in:
7
Consumer evaluation of self-service innovation failure : the effect of brand equity and attribution
Liao, Shuling
;
Cheng, Colin C.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 467-485
Persistent link: https://www.econbiz.de/10009757832
Saved in:
8
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
9
Explaining participation in the self-service economy
Williams, Colin C.
;
Nadin, Sara J.
;
Jan E. Windebank
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1811-1822
Persistent link: https://www.econbiz.de/10009582177
Saved in:
10
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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