Self-service technology and the service encounter
Year of publication: |
2007
|
---|---|
Authors: | Beatson, Amanda ; Lee, Nick ; Coote, Leonard V. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 27.2007, 1/2, p. 75-89
|
Subject: | Selbstbedienung | Self-service |
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