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Selbstbedienung
14
Self-service
14
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
6
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4
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Lien, Che-Hui
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The service industries journal
SpringerLink / Bücher
25
E-government und die Erneuerung des öffentlichen Sektors
17
The journal of services marketing
15
Journal of retailing and consumer services
14
OECD e-government studies
14
Journal of business research : JBR
13
OECD e-Government Studies
12
Springer eBook Collection
12
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
OECD Digital Government Studies
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
OECD digital government studies
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
6
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
6
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Public Administration and Information Technology
5
Service business
5
Speyerer Forschungsberichte
5
Edition Innovative Verwaltung
4
FÖV discussion papers
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Springer eBook Collection / Business and Economics
4
Technological forecasting & social change : an international journal
4
Verwaltungsressourcen und Verwaltungsstrukturen
4
Betriebs-Berater : BB
3
Economie et statistique
3
Global business and finance review
3
HMD : Praxis der Wirtschaftsinformatik
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History of retailing and consumption
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ECONIS (ZBW)
14
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1
Consumer views of self-service technologies
Cunningham, Lawrence F.
;
Young, Clifford E.
;
Gerlach, …
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
Saved in:
2
Self-service technology and the service encounter
Beatson, Amanda
;
Lee, Nick
;
Coote, Leonard V.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 75-89
Persistent link: https://www.econbiz.de/10003454661
Saved in:
3
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
4
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Saved in:
5
Impact of co-production on consumer perception of empowerment
Harrison, Tina
;
Waite, Kathryn
- In:
The service industries journal
35
(
2015
)
10
,
pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
Saved in:
6
Gender differences in consumer evaluations of service quality : self-service kiosks in retail
Lee, Hyun-joo
;
Fairhurst, Ann
;
Cho, Hyeon Jeong
- In:
The service industries journal
33
(
2013
)
2
,
pp. 248-265
Persistent link: https://www.econbiz.de/10009702904
Saved in:
7
Consumer evaluation of self-service innovation failure : the effect of brand equity and attribution
Liao, Shuling
;
Cheng, Colin C.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 467-485
Persistent link: https://www.econbiz.de/10009757832
Saved in:
8
An integrated attitude model of self-service technologies : evidence from online stock trading systems brokers
Liu, Shu-fang
;
Huang, Li-shia
;
Chiou, Yu-hsiu
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1823-1835
Persistent link: https://www.econbiz.de/10009582174
Saved in:
9
Explaining participation in the self-service economy
Williams, Colin C.
;
Nadin, Sara J.
;
Jan E. Windebank
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1811-1822
Persistent link: https://www.econbiz.de/10009582177
Saved in:
10
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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