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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
89
Service quality
89
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
70
Kundenzufriedenheit
70
E-commerce
39
Electronic Commerce
39
Betriebliche Wertschöpfung
34
Value creation
34
Lieferantenmanagement
27
Supplier relationship management
27
Taiwan
26
Customer integration
23
Kundenintegration
23
Customer value
20
Dienstleistungssektor
20
Kundenwert
20
Service industry
20
Lieferkette
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Supply chain
19
Online retailing
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Online-Handel
18
Confidence
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Customer service
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Kundenservice
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Vertrauen
17
Beschwerdemanagement
16
Complaint management
16
customer loyalty
14
customer satisfaction
14
Bank
13
Internet marketing
13
Online-Marketing
13
value co-creation
12
Brand management
11
Markenführung
11
Service-Dominant Logic
11
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Ha, Hong Youl
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Chao, Pei
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Hollebeek, Linda D.
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Kim, Jung-Hwan
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Kim, Minjeong
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Kim, Wansoo
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Legendre, Tiffany S.
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Lin, Wen-bao
2
Ma, Jianfeng
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McCole, Patrick
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Ok, Chihyung
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Phillips, Paul
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Popp, Bastian
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Quester, Pascale G.
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Tang, Tseng-chung
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The service industries journal
International journal of production economics
2,163
International journal of production research
1,774
European journal of operational research : EJOR
1,228
Industrial marketing management : the international journal for industrial and high-tech firms
1,202
Journal of business research : JBR
1,183
SpringerLink / Bücher
989
Journal of retailing and consumer services
828
Transportation research / E : an international journal
717
International journal of logistics systems and management
515
The journal of business & industrial marketing
495
International journal of logistics : research and applications
430
Omega : the international journal of management science
395
Management science : journal of the Institute for Operations Research and the Management Sciences
369
Supply chain management : an international journal
355
International journal of hospitality management
351
Journal of purchasing and supply management
347
The international journal of logistics management
342
Springer eBook Collection
335
Technological forecasting & social change : an international journal
301
Production and operations management : an international journal of the Production and Operations Management Society
294
Manufacturing & service operations management : M & SOM
289
Policy Research Working Paper Series
289
Journal of operations management
288
International journal of procurement management
271
International journal of physical distribution & logistics management : IJPD & LM
266
Gabler Edition Wissenschaft
263
The journal of services marketing
253
International journal of services and operations management
247
Logistics
236
Journal of the Academy of Marketing Science
235
Electronic commerce research
227
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
220
Journal of strategic marketing
211
International journal of logistics systems and management : IJLSM
210
Cogent business & management
209
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
208
IEEE transactions on engineering management : EM
207
International journal of business information systems : IJBIS
203
Springer eBook Collection / Business and Economics
201
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ECONIS (ZBW)
261
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261
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1
E-customer service capability and value creation
Eng, Teck Yong
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1293-1306
Persistent link: https://www.econbiz.de/10003802383
Saved in:
2
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
3
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
4
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
5
Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju
;
Chen, Hui-ju
;
Wang, Wen-hung
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
Saved in:
6
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
7
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
8
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
9
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
10
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
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