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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
85
Service quality
85
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Competitive advantage
27
Wettbewerbsvorteil
27
Taiwan
25
Dienstleistungssektor
21
Service industry
21
Customer integration
19
Kundenintegration
19
Lieferkette
19
Supply chain
19
Betriebliche Wertschöpfung
17
Confidence
17
Value creation
17
Vertrauen
17
Customer service
16
Kundenservice
16
Beschwerdemanagement
15
Complaint management
15
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
customer loyalty
14
Bank
13
customer satisfaction
13
E-commerce
12
Electronic Commerce
12
Internet marketing
12
Online-Marketing
12
Social Web
11
Social web
11
Arbeitsverhalten
10
Brand management
10
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Article
235
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236
Aufsatz in Zeitschrift
236
Case study
4
Fallstudie
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1
Collection of articles of several authors
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English
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Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Chen, Ja-shen
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Phillips, Paul
2
Popp, Bastian
2
Ritala, Paavo
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Ada, Erhan
1
Addo, Prince Clement
1
Adhikari, Kishalay
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Ahmed, Sohel
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Ahn, Jiseon
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Aitken-Fischer, Michelle
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Aksoy, Nilsah Cavdar
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Al-Hawari, Mohd Ahmad
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Alrawadieh, Zaid
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Alsalameen, Motasem
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Alves, Helena
1
Amario, Enrique Martín
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Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
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Published in...
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The service industries journal
International journal of production economics
2,033
International journal of production research
1,701
European journal of operational research : EJOR
1,149
Journal of business research : JBR
933
SpringerLink / Bücher
732
Journal of retailing and consumer services
687
Transportation research / E : an international journal
674
Industrial marketing management : the international journal for industrial and high-tech firms
651
International journal of logistics systems and management
517
International journal of logistics : research and applications
415
The journal of business & industrial marketing
384
Omega : the international journal of management science
377
Supply chain management : an international journal
345
International journal of hospitality management
342
The international journal of logistics management
331
Management science : journal of the Institute for Operations Research and the Management Sciences
292
Production and operations management : an international journal of the Production and Operations Management Society
271
Journal of purchasing and supply management
270
International journal of physical distribution & logistics management : IJPD & LM
250
Journal of operations management
250
Manufacturing & service operations management : M & SOM
248
Logistics
244
Springer eBook Collection
234
International journal of procurement management
231
The journal of services marketing
227
International journal of services and operations management
225
NBER working paper series
216
Journal of strategic marketing
213
Technological forecasting & social change : an international journal
206
International journal of logistics systems and management : IJLSM
204
Journal of the Academy of Marketing Science
204
Journal of industrial engineering and management : JIEM
192
Computers & operations research : and their applications to problems of world concern ; an international journal
191
Cogent business & management
187
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
187
IEEE transactions on engineering management : EM
174
Journal of business logistics : JBL
174
Business strategy and the environment
172
International journal of electronic customer relationship management : IJECRM
172
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ECONIS (ZBW)
237
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1
Customer focus, service process fit and customer relationship management profitability : the effect of knowledge sharing
Fan, Yi Wen
;
Ku, Edward
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
Saved in:
2
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
3
Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 911-928
Persistent link: https://www.econbiz.de/10009127869
Saved in:
4
"Information communication technology" innovation in a non-high technology sector : achieving competitive advantage in the shipping industry
Poulis, Efthimios
;
Poulis, Konstantinos
;
Dooley, Lawrance
- In:
The service industries journal
33
(
2013
)
6
,
pp. 594-608
Persistent link: https://www.econbiz.de/10009758758
Saved in:
5
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
6
The moderating effects of service solution characteristics on competitive advantage
Xin, Yan
;
Chai, Kah Hin
;
Ojanen, Ville
;
Brombacher, Aarnout
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1633-1658
Persistent link: https://www.econbiz.de/10010229406
Saved in:
7
Organizational culture as differentiator in international retailing
Pioch, Elke
;
Gerhard, Ulrike
- In:
The service industries journal
34
(
2014
)
8
,
pp. 729-749
Persistent link: https://www.econbiz.de/10010385538
Saved in:
8
Reinforcing competitive advantage through green organizational culture and green innovation
Gürlek, Mert
;
Tuna, Muharrem
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 467-491
Persistent link: https://www.econbiz.de/10011880830
Saved in:
9
Realising competitive advantage though HRM in New Zealand service industries
Browning, Vicky
;
Edgar, Fiona
;
Gray, Brendan J.
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 741-760
Persistent link: https://www.econbiz.de/10003880572
Saved in:
10
Coping with national health insurance : strategic behaviours of Taiwan's hospitals
Huang, Kuo-cherh
;
Lu, Ning
;
Hsu, Yi-hsin
;
Sheu, Mei-ling
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 861-873
Persistent link: https://www.econbiz.de/10003880620
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