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~isPartOf:"The service industries journal"
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Audit Firm Internal Governance...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
26
Performance measurement
19
Performance-Messung
19
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Betriebliche Wertschöpfung
12
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Value creation
12
Bank
11
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Online availability
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Undetermined
90
Free
3
Type of publication
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Article
293
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
300
Aufsatz in Zeitschrift
300
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
300
Author
All
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
The journal of corporate finance : contracting, governance and organization
517
Auditing : a journal of practice & theory
464
Journal of business research : JBR
458
International journal of hospitality management
454
Journal of business ethics : JOBE
429
Corporate governance : an international review
428
NBER working paper series
360
The accounting review : a publication of the American Accounting Association
350
Journal of management & governance
347
Working paper / National Bureau of Economic Research, Inc.
344
Cogent business & management
340
Managerial auditing journal
338
Journal of retailing and consumer services
333
SpringerLink / Bücher
323
Finance research letters
322
NBER Working Paper
293
Corporate ownership & control : international scientific journal
263
Journal of financial economics
259
Accounting horizons : a quarterly publication of the American Accounting Association
253
International review of financial analysis
253
WPg : Kompetenz schafft Vertrauen
248
Journal of banking & finance
247
Corporate governance : the international journal for effective board performance
237
International journal of auditing : IJA
235
Pacific-Basin finance journal
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
Corporate Governance: The international journal of business in society
225
International journal of disclosure and governance
223
Research in international business and finance
221
Journal of accounting and public policy
220
MPRA Paper
214
The journal of services marketing
210
Review of quantitative finance and accounting
196
Discussion paper / Centre for Economic Policy Research
195
International review of economics & finance : IREF
182
Journal of accounting & economics
179
The journal of applied business research
175
International journal of economics and financial issues : IJEFI
173
Management science : journal of the Institute for Operations Research and the Management Sciences
169
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ECONIS (ZBW)
300
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1
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
2
The effects of the provision of consulting services on audit
reporting
quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
3
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
4
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
5
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
6
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
7
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
8
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
9
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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