Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Relationship-based care work,...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
109
Kundenzufriedenheit
109
Consumer behaviour
85
Konsumentenverhalten
85
Beziehungsmarketing
84
Relationship marketing
84
Emotion
46
Dienstleistungssektor
34
Service industry
34
Taiwan
26
Spain
20
Spanien
20
Beschwerdemanagement
19
Complaint management
19
Customer service
19
Kundenservice
19
Performance measurement
19
Performance-Messung
19
service quality
17
Dienstleistung
16
Hospital
16
Hotel industry
16
Hotellerie
16
Krankenhaus
16
Services
16
Gesundheitsversorgung
15
Health care
15
customer satisfaction
14
Arbeitszufriedenheit
13
Customer integration
13
E-commerce
13
Electronic Commerce
13
Job satisfaction
13
Kundenintegration
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
more ...
less ...
Online availability
All
Undetermined
112
Free
4
Type of publication
All
Article
331
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
338
Aufsatz in Zeitschrift
338
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
338
Author
All
Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bryson, John R.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Hsu, Maxwell K.
2
Kashif Hussain
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Navarro-Espigares, José Luis
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Raciti, Maria M.
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
more ...
less ...
Published in...
All
The service industries journal
International journal of hospitality management
573
Journal of business research : JBR
490
Journal of retailing and consumer services
470
NBER working paper series
389
Working paper / National Bureau of Economic Research, Inc.
348
Discussion paper series / IZA
325
NBER Working Paper
325
The journal of services marketing
247
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
Tourism management : research, policies, practice
220
CESifo working papers
213
International journal of contemporary hospitality management
194
Health care management review : HCM review
189
Journal of hospitality marketing & management
180
Auditing : a journal of practice & theory
175
Journal of travel and tourism marketing
169
Journal of health economics
160
SpringerLink / Bücher
160
Services marketing quarterly
157
IZA Discussion Paper
156
Journal of air transport management
144
Cogent business & management
141
Journal of Services Marketing
133
Working paper
131
International journal of quality and service sciences
129
Journal of business ethics : JOBE
129
The TQM journal : the international review of organizational improvement
129
Service business
124
International journal of productivity and quality management : IJPQM
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
122
Psychology & marketing
122
Journal of service research : JSR
117
International journal of quality & reliability management
115
IZA Discussion Papers
113
Journal of health organization and management
110
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
Journal of service management
110
International journal of services and operations management
109
CESifo Working Paper
106
more ...
less ...
Source
All
ECONIS (ZBW)
338
Showing
1
-
10
of
338
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional intelligence and caring behaviour in nursing
Rego, Arménio
;
Godinho, Lucinda
;
McQueen, Anne
;
Cunha, …
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1419-1437
Persistent link: https://www.econbiz.de/10008661636
Saved in:
2
Improving the absorptive capacity through unlearning context : an empirical investigation in hospital-in-the-home units
Cepeda-Carrion, Gabriel
;
Cegarra Navarro, Juan Gabriel
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1551-1570
Persistent link: https://www.econbiz.de/10009580102
Saved in:
3
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
6
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
7
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
8
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
9
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
10
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
