A cross-cultural perspective on the role of emotion in negative service encounters
Year of publication: |
2006
|
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Authors: | Smith, Anne M. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 26.2006, 7, p. 709-726
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Subject: | Dienstleistungsqualität | Service quality | Emotion | Kulturelle Identität | Cultural identity | Konsumentenverhalten | Consumer behaviour | Britisch | British | Westafrika | West Africa | Empirische Methode | Empirical method |
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