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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
32
Service industry
32
Taiwan
25
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Confidence
11
Gesundheitswesen
11
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Undetermined
91
Free
3
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Article
293
Book / Working Paper
7
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Article in journal
300
Aufsatz in Zeitschrift
300
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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Language
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English
300
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
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Published in...
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The service industries journal
Auditing : a journal of practice & theory
446
International journal of hospitality management
442
Journal of retailing and consumer services
333
Managerial auditing journal
267
Journal of business research : JBR
265
The accounting review : a publication of the American Accounting Association
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
International journal of auditing : IJA
220
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
202
NBER working paper series
194
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
149
Journal of air transport management
143
Services marketing quarterly
143
International journal of productivity and quality management : IJPQM
140
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
Tourism management : research, policies, practice
135
Journal of Services Marketing
130
Journal of accounting and public policy
130
Journal of travel and tourism marketing
124
International journal of quality & reliability management
122
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
International journal of quality and service sciences
121
International journal of services and operations management
114
SpringerLink / Bücher
111
Service business
110
Discussion paper series / IZA
107
Health care management review : HCM review
106
Journal of service research : JSR
103
Total quality management & business excellence
99
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of service management
96
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ECONIS (ZBW)
300
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300
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1
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
2
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
3
Effects of service orientation on job embeddedness in hotel industry
Arasli, Huseyin
;
Teimouri, Reza Bahman
;
Kiliç, Hasan
; …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 607-627
Persistent link: https://www.econbiz.de/10011717982
Saved in:
4
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
5
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
6
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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