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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
103
Relationship marketing
103
Consumer behaviour
88
Konsumentenverhalten
88
Dienstleistungssektor
39
Service industry
39
Taiwan
35
Tourism
35
Tourismus
35
Hospital
32
Krankenhaus
32
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Kundenservice
23
Arbeitszufriedenheit
22
Job satisfaction
22
Spain
21
Spanien
21
Dienstleistung
20
Emotion
20
Holiday behaviour
20
Services
20
Urlaubsverhalten
20
customer satisfaction
20
Hotel industry
19
Hotellerie
19
Performance measurement
19
Performance-Messung
19
Tourism industry
19
Tourismuswirtschaft
19
Gesundheitsversorgung
17
Health care
17
service quality
17
Confidence
16
Customer integration
16
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Undetermined
144
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4
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Article
418
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8
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Article in journal
426
Aufsatz in Zeitschrift
426
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
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1
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1
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English
426
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Alves, Helena
4
Köseoglu, Mehmet Ali
4
Yi, Youjae
4
Gannon, Martin Joseph
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Scott, Noel
3
Taheri, Babak
3
Wang, Mei-ling
3
Abid, Ghulam
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Baum, Tom
2
Bryson, John R.
2
Buckley, Peter J.
2
Buhalis, Dimitrios
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dimitriadis, Sergios
2
Dun, Zanna van
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Gursoy, Dogan
2
Gürlek, Mert
2
Ha, Hong Youl
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Jung, Hyo Sun
2
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The service industries journal
Tourism management : research, policies, practice
1,301
Tourism economics : the business and finance of tourism and recreation
918
International journal of hospitality management
846
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
739
Discussion paper series / IZA
676
Tourism management perspectives : TMP
604
Journal of retailing and consumer services
584
Journal of business research : JBR
567
Journal of travel and tourism marketing
544
NBER working paper series
536
Working paper / National Bureau of Economic Research, Inc.
487
NBER Working Paper
456
MPRA Paper
446
Tourism analysis : an interdisciplinary tourism & hospitality journal
445
IZA Discussion Paper
409
International journal of contemporary hospitality management
398
International Journal of Contemporary Hospitality Management
351
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
313
Journal of Services Marketing
304
SpringerLink / Bücher
302
Journal of hospitality marketing & management
297
The journal of services marketing
294
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Health care management review : HCM review
278
Social Indicators Research
270
Tourism planning & development
269
IZA Discussion Papers
256
Journal of health economics
248
Annals of tourism research : ATR ; a social sciences journal
233
Working paper
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
224
IASE Conference Papers
213
Worldwide Hospitality and Tourism Themes
213
Journal of air transport management
212
Health care management science
208
Journal of health organization and management
201
Cogent business & management
200
Applied economics
199
International Journal of Sport Finance
190
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ECONIS (ZBW)
426
Showing
1
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10
of
426
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date (oldest first)
1
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
2
The impact of emotional dissonance on quality of work life and life
satisfaction
of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
3
Mixed feelings? : fluctuations in well-being during tourist travels
Mayer, Verônica Feder
;
Machado, Juliane dos Santos
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 158-180
Persistent link: https://www.econbiz.de/10012207502
Saved in:
4
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
5
Explicating customer orientation's influence on frontline employee
satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
6
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
7
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer
satisfaction
, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
8
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
9
Consumer
satisfaction
and services : insights from dive
tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
Saved in:
10
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
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