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~isPartOf:"The service industries journal"
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Service Science and Innovation...
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Dienstleistungsqualität
292
Service quality
292
Dienstleistungssektor
268
Service industry
268
Customer satisfaction
111
Kundenzufriedenheit
111
Beziehungsmarketing
99
Relationship marketing
99
Innovation
83
Innovation management
82
Innovationsmanagement
82
Consumer behaviour
79
Konsumentenverhalten
79
Services
61
Dienstleistung
60
Spain
39
Spanien
39
Betriebliche Wertschöpfung
34
Value creation
34
Customer integration
31
Kundenintegration
31
Performance measurement
31
Performance-Messung
31
Taiwan
31
Quality management
29
Qualitätsmanagement
29
Großbritannien
25
United Kingdom
25
KMU
23
SME
23
Hotel industry
22
Hotellerie
22
Service innovation
22
Customer service
21
Firm performance
21
Knowledge-intensive industry
21
Kundenservice
21
Productivity
21
Produktivität
21
Unternehmenserfolg
21
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Undetermined
182
Free
7
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Article
615
Book / Working Paper
19
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Article in journal
634
Aufsatz in Zeitschrift
634
Collection of articles of several authors
21
Sammelwerk
21
Case study
7
Fallstudie
7
Conference proceedings
4
Konferenzschrift
4
Aufsatzsammlung
3
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Language
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English
634
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Williams, Colin C.
9
Altinay, Levent
6
Kraus, Sascha
5
Ribeiro Soriano, Domingo
5
Kandampully, Jay
4
Lee, Sang M.
4
Mas-Verdu, Francisco
4
Philippe, Jean
4
Pla-Barber, José
4
Rubalcaba-Bermejo, Luis
4
Alves, Helena
3
Arici, Hasan Evrim
3
Backhouse, Chris J.
3
Beyers, William B.
3
Daniels, Peter W.
3
Fuglsang, Lars
3
Gallouj, Fai͏̈z
3
Ganz, Walter
3
Horodnic, Ioana Alexandra
3
Jaaron, Ayham A. M.
3
Kautonen, Mika
3
Lin, Wen-bao
3
Lings, Ian
3
Léo, Pierre-Yves
3
Peris-Ortiz, Marta
3
Rayburn, Steven W.
3
Ritala, Paavo
3
Serrasqueiro, Zélia M.
3
Sigala, Marianna
3
Stare, Metka
3
Ström, Patrik
3
Toivonen, Marja
3
Tsiotsou, Rodoula H.
3
Wang, Mei-ling
3
Akehurst, Gary
2
Alkire, Linda
2
Alonso-Almeida, María del Mar
2
Apetrei, Andreea
2
Apfelthaler, Gerhard
2
Audretsch, David B.
2
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Published in...
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The service industries journal
Journal of business research : JBR
1,108
SpringerLink / Bücher
957
Technological forecasting & social change : an international journal
768
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
680
International journal of innovation management
591
Industrial marketing management : the international journal for industrial and high-tech firms
542
International journal of productivity and quality management : IJPQM
522
International journal of technology management : IJTM
520
The TQM journal : the international review of organizational improvement
506
International journal of hospitality management
493
International journal of production research
490
Research policy : policy, management and economic studies of science, technology and innovation
485
International journal of quality & reliability management
462
Technology analysis & strategic management
454
Journal of retailing and consumer services
449
Technovation : the international journal of technological innovation, entrepreneurship and technology management
449
Journal of open innovation : technology, market, and complexity
417
International journal of production economics
414
IEEE transactions on engineering management : EM
329
NBER working paper series
325
Total quality management & business excellence
321
The journal of services marketing
311
Springer eBook Collection
299
Working paper / National Bureau of Economic Research, Inc.
299
NBER Working Paper
279
The journal of product innovation management : an international publication of the Product Development & Management Association
258
International journal of innovation and technology management
254
Quality management journal : QMJ
225
Cogent business & management
221
International journal of contemporary hospitality management
212
Management science : journal of the Institute for Operations Research and the Management Sciences
211
International journal of services and operations management
209
Innovation: organization & management : IOM
207
The journal of business & industrial marketing
205
Service business
200
European journal of operational research : EJOR
197
International journal of quality and service sciences
197
R & D management
193
Journal of service management
191
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ECONIS (ZBW)
634
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634
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1
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
2
Exploring antecedents of customer citizenship behaviors in
services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
3
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
4
Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin
;
Chen, Ja-Shen
;
Liu, Yu-Ping
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 256-276
Persistent link: https://www.econbiz.de/10011863162
Saved in:
5
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
6
Service innovation as a political process
Sundström, Erik
;
Karlsson, Jenny
;
Camén, Carolina
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 341-362
Persistent link: https://www.econbiz.de/10011741136
Saved in:
7
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
8
Consumer transformation through volunteer service experiences
Mulder, Mark R.
;
Rapp, Justine M.
;
Hamby, Anne
;
Weaver, Todd
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 865-882
Persistent link: https://www.econbiz.de/10011416849
Saved in:
9
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
10
The effects of customer contact on organizational structure and performance in service firms
Skaggs, Bruce C.
;
Galli-Debicella, Alexandra
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 337-352
Persistent link: https://www.econbiz.de/10009510685
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