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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
26
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Bank
11
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
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Article
292
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7
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Article in journal
299
Aufsatz in Zeitschrift
299
Collection of articles of several authors
7
Sammelwerk
7
Case study
4
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4
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1
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English
299
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Kandampully, Jay
3
Lin, Wen-bao
3
Alves, Helena
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
Willesson, Magnus
2
Wirtz, Jochen
2
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Published in...
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The service industries journal
Auditing : a journal of practice & theory
453
International journal of hospitality management
439
Journal of retailing and consumer services
332
The accounting review : a publication of the American Accounting Association
318
Managerial auditing journal
287
Journal of business research : JBR
277
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
248
Accounting horizons : a quarterly publication of the American Accounting Association
233
NBER Working Paper
228
International journal of industrial organization
226
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
223
The journal of services marketing
210
Cogent business & management
208
Journal of accounting and public policy
205
Discussion paper / Centre for Economic Policy Research
167
Economics letters
167
International journal of contemporary hospitality management
162
WPg : Kompetenz schafft Vertrauen
160
Journal of accounting & economics
158
Advances in accounting : a research annual
148
Services marketing quarterly
143
CESifo working papers
141
Journal of hospitality marketing & management
141
Review of accounting studies
141
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
140
Journal of air transport management
136
Review of quantitative finance and accounting
136
SpringerLink / Bücher
133
The TQM journal : the international review of organizational improvement
131
The journal of applied business research
131
Journal of Services Marketing
130
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
127
Journal of economics
127
Journal of business ethics : JOBE
122
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
120
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ECONIS (ZBW)
299
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299
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1
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
2
The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael
;
Carmona, Pedro
;
Momparler, Alexandre
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
Saved in:
3
Being good or being known: corporate governance, media coverage, ane earnings announcements
Chih, Hsiang-lin
;
Chih, Hsiang-hsuan
;
Chou, Pin-huang
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10003980718
Saved in:
4
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
5
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
6
Chinese customers' loyalty to international consulting firms
Li, Qianqian
;
Zheng, Qinqin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
Saved in:
7
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
8
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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