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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
32
Service industry
32
Taiwan
26
Spain
20
Spanien
20
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Hotel industry
16
Hotellerie
16
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Arbeitszufriedenheit
11
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
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Undetermined
91
Free
2
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Article
301
Book / Working Paper
7
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Article in journal
308
Aufsatz in Zeitschrift
308
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
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5
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1
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1
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English
308
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Alves, Helena
4
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Arias-Aranda, Daniel
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Mukherjee, Avinandan
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pinto, Mary Beth
2
Pla-Barber, José
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Sole, Francesc
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
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The service industries journal
Discussion paper series / IZA
1,624
NBER working paper series
1,386
Working paper / National Bureau of Economic Research, Inc.
1,225
NBER Working Paper
1,140
Economics of education review
1,020
IZA Discussion Paper
970
Journal of vocational behavior
599
IZA Discussion Papers
598
Journal of career development
481
International journal of hospitality management
441
CESifo working papers
383
Journal of business research : JBR
356
Journal of education for business
348
Journal of retailing and consumer services
338
Education economics
291
Applied economics
258
Discussion paper / Centre for Economic Policy Research
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
Working paper
238
Discussion paper
226
Labour economics : official journal of the European Association of Labour Economists
225
Journal of human resources : JHR
220
Policy research working paper : WPS
216
The journal of services marketing
210
The journal of technology transfer
206
Journal of public economics
195
Journal of marketing for higher education
190
The international journal of management education
187
World Bank E-Library Archive
186
International journal of contemporary hospitality management
184
SpringerLink / Bücher
178
CESifo Working Paper
176
Cogent business & management
176
Research policy : policy, management and economic studies of science, technology and innovation
174
Auditing : a journal of practice & theory
173
The American economic review
169
Applied economics letters
167
Journal of hospitality marketing & management
153
The TQM journal : the international review of organizational improvement
152
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ECONIS (ZBW)
308
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308
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1
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
2
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
3
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
4
University entrepreneurship centres as service businesses
del-Palacio, Itxaso
;
Sole, Francesc
;
Batista-Foguet, …
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 939-951
Persistent link: https://www.econbiz.de/10003793033
Saved in:
5
The measurement of the construct satisfaction in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
6
Student satisfaction index in Portuguese public higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 795-808
Persistent link: https://www.econbiz.de/10003622981
Saved in:
7
Applying career concepts to strengthen the work-attitudes of service professionals
Walsh, Kate
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 58-79
Persistent link: https://www.econbiz.de/10011562055
Saved in:
8
Linking resources to career satisfaction through work-family enrichment
Rastogi, Mansi
;
Karatepe, Osman M.
;
Mehmetoglu, Mehmet
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 855-876
Persistent link: https://www.econbiz.de/10012205865
Saved in:
9
Barriers to ascension to senior management positions in retailing
Broadbridge, Adelina M.
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1225-1245
Persistent link: https://www.econbiz.de/10003802308
Saved in:
10
Travel agency employees' commitment and turnover intention during the recent global economic crisis
Kim, Young-gook
;
Kim, Soo
;
Yoo, Jung-lim
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1247-1264
Persistent link: https://www.econbiz.de/10009553155
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