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Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
120
Kundenzufriedenheit
120
Beziehungsmarketing
109
Relationship marketing
109
Dienstleistungssektor
39
Service industry
39
Emotion
32
Taiwan
31
Brand management
25
Markenführung
25
Online retailing
22
Online-Handel
22
Brand image
21
Markenimage
21
E-commerce
20
Electronic Commerce
20
Customer integration
19
Kundenintegration
19
Performance measurement
19
Performance-Messung
19
Beschwerdemanagement
18
Complaint management
18
Confidence
18
Customer service
18
Dienstleistung
18
Kundenservice
18
Services
18
Spain
18
Spanien
18
Vertrauen
18
customer satisfaction
18
service quality
17
Großbritannien
16
United Kingdom
16
Gesundheitsversorgung
15
Health care
15
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433
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8
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441
Aufsatz in Zeitschrift
441
Collection of articles of several authors
8
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8
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4
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4
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English
441
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Ha, Sejin
3
Kandampully, Jay
3
Lin, Wen-bao
3
Nicholson, Michael
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Anasori, Elham
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bayighomog, Steven W.
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Wen-yu
2
Cunha, Miguel Pina e
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Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Dun, Zanna van
2
Fang, Jiaming
2
Fisk, Raymond P.
2
Flavián Blanco, Carlos
2
Galindo Martín, Miguel Angel
2
Gannon, Martin Joseph
2
Gao, Lily
2
Gil Saura, Irene
2
Ha, Hong Youl
2
Henseler, Jörg
2
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The service industries journal
Journal of business research : JBR
2,269
Journal of retailing and consumer services
2,052
International journal of hospitality management
1,080
NBER working paper series
804
International journal of consumer studies
780
Working paper / National Bureau of Economic Research, Inc.
733
Psychology & marketing
708
NBER Working Paper
632
Journal of consumer research : JCR ; an interdisciplinary bimonthly
630
Discussion paper series / IZA
494
SpringerLink / Bücher
453
Tourism management : research, policies, practice
453
Asia Pacific journal of marketing and logistics
426
Journal of business ethics : JOBE
417
European Journal of Marketing
414
Management science : journal of the Institute for Operations Research and the Management Sciences
404
The journal of product & brand management
404
Cogent business & management
401
Journal of travel and tourism marketing
389
Journal of Consumer Marketing
382
European journal of marketing : EJM
377
Journal of marketing research : JMR
377
International journal of contemporary hospitality management
376
The journal of brand management : an international journal
369
The journal of services marketing
369
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
Journal of marketing management : MM
340
Journal of retailing
340
Journal of international consumer marketing
333
Journal of economic psychology : research in economic psychology and behavioral economics
332
Journal of the Academy of Marketing Science
327
Journal of hospitality marketing & management
324
Marketing letters : a journal of research in marketing
319
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
317
Journal of marketing
317
Technological forecasting & social change : an international journal
316
Journal of marketing communications
314
Marketing intelligence & planning
313
Journal of consumer behaviour : an international research review
304
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ECONIS (ZBW)
441
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1
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
2
Service recovery model : the integrated view
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 669-691
Persistent link: https://www.econbiz.de/10003880554
Saved in:
3
Emotional
intelligence
and caring behaviour in nursing
Rego, Arménio
;
Godinho, Lucinda
;
McQueen, Anne
;
Cunha, …
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1419-1437
Persistent link: https://www.econbiz.de/10008661636
Saved in:
4
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
5
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel
;
Dawes, Philip L.
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
Saved in:
6
Effects of personality on service quality in business transactions
Teng, Ching-I
;
Huang, Kuei-Wen
;
Tsai, I-Ling
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 849-863
Persistent link: https://www.econbiz.de/10003598822
Saved in:
7
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
8
Exploring how mindfulness may enhance perceived value of travel experience
Loureiro, Sandra Maria Correia
;
Stylos, Nikolaos
; …
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 800-824
Persistent link: https://www.econbiz.de/10012260355
Saved in:
9
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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