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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
87
Konsumentenverhalten
87
Hotel industry
69
Hotellerie
69
Arbeitszufriedenheit
59
Job satisfaction
59
Taiwan
45
Dienstleistungssektor
43
Service industry
43
Customer service
33
Kundenservice
33
Beschwerdemanagement
26
Complaint management
26
Spain
26
Spanien
26
Performance measurement
24
Performance-Messung
24
Employee retention
23
Mitarbeiterbindung
23
Arbeitsverhalten
20
Work behaviour
20
customer satisfaction
20
Emotion
19
Dienstleistung
18
Hospital
18
Krankenhaus
18
Services
18
Tourism industry
18
Tourismuswirtschaft
18
Confidence
17
Innovation management
17
Innovationsmanagement
17
Salespeople
17
Verkaufspersonal
17
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7
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472
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472
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7
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5
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Karatepe, Osman M.
5
Alves, Helena
4
Yi, Youjae
4
Altinay, Levent
3
Arasli, Huseyin
3
Chao, Pei
3
Chiu, Yung-ho
3
Guchait, Priyanko
3
Ha, Hong Youl
3
Huang, Chin Wei
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Chin-tsai
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Ok, Chihyung
3
Wang, Mei-ling
3
Abid, Ghulam
2
Abubakar, A. Mohammed
2
Alrawadieh, Zaid
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chen, Li-Fei
2
Chen, Wen-yu
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
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The service industries journal
International journal of hospitality management
1,496
Journal of retailing and consumer services
615
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
505
Journal of hospitality marketing & management
358
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
291
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
244
Cogent business & management
243
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
232
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
The TQM journal : the international review of organizational improvement
166
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
IZA Discussion Paper
138
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ECONIS (ZBW)
472
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472
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1
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
2
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
3
Linking resources to career satisfaction through work-family enrichment
Rastogi, Mansi
;
Karatepe, Osman M.
;
Mehmetoglu, Mehmet
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 855-876
Persistent link: https://www.econbiz.de/10012205865
Saved in:
4
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
5
Organizational identity change : impacts on hotel leadership and employee wellbeing
Ponting, Sandra Sun-Ah
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 6-26
Persistent link: https://www.econbiz.de/10012207478
Saved in:
6
Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia
;
Fu, Xiaoxiao
;
Kucukusta, Deniz
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
Saved in:
7
Effects of service orientation on job embeddedness in hotel industry
Arasli, Huseyin
;
Teimouri, Reza Bahman
;
Kiliç, Hasan
; …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 607-627
Persistent link: https://www.econbiz.de/10011717982
Saved in:
8
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
9
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
10
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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