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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
102
Kundenzufriedenheit
102
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
33
Service industry
33
Taiwan
25
Gesundheitsversorgung
20
Gesundheitswesen
20
Health care
20
Health care system
20
Hospital
19
Krankenhaus
19
Performance measurement
19
Performance-Messung
19
Spain
18
Spanien
18
Beschwerdemanagement
17
Complaint management
17
Customer service
17
Kundenservice
17
service quality
17
Dienstleistung
15
Hotel industry
15
Hotellerie
15
Services
15
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
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Undetermined
92
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3
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Article
301
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8
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Article in journal
309
Aufsatz in Zeitschrift
309
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
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1
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1
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English
309
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Camacho Ballesta, José A.
3
Kandampully, Jay
3
Lin, Wen-bao
3
Mas-Verdu, Francisco
3
Alves, Helena
2
Barrutia, José M.
2
Baviera-Puig, Amparo
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Erickson, G. Scott
2
Fisk, Raymond P.
2
Galindo MartÃn, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Horodnic, Adrian V.
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
RodrÃguez Molina, Mercedes
2
Rothberg, Helen N.
2
Roy, Sanjit
2
Scott, Noel
2
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The service industries journal
NBER working paper series
898
Working paper / National Bureau of Economic Research, Inc.
730
NBER Working Paper
710
Discussion paper series / IZA
702
IZA Discussion Papers
628
IZA Discussion Paper
534
International journal of hospitality management
408
Journal of health economics
395
The European journal of health economics : HEPAC ; health economics in prevention and care
369
Health economics
352
Journal of retailing and consumer services
338
MPRA Paper
321
CESifo working papers
306
Journal of business research : JBR
306
CESifo Working Paper
266
Working paper
262
Journal of health organization and management
260
Health affairs : at the intersection of health, health care, and policy
256
NBER Working Papers
242
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
Health economics review
220
Applied economics
216
The journal of services marketing
216
SpringerLink / Bücher
215
Regional studies
201
Health care management review : HCM review
190
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
186
CESifo Working Paper Series
178
Policy research working paper : WPS
175
Auditing : a journal of practice & theory
174
World Bank E-Library Archive
173
Discussion paper / Centre for Economic Policy Research
168
Working Paper
164
International journal of contemporary hospitality management
162
European journal of operational research : EJOR
161
The TQM journal : the international review of organizational improvement
148
Services marketing quarterly
144
Journal of air transport management
143
Tourism management : research, policies, practice
143
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ECONIS (ZBW)
309
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1
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
2
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
4
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
5
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
6
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
9
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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