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Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
105
Service quality
105
Beziehungsmarketing
71
Relationship marketing
71
Consumer behaviour
57
Konsumentenverhalten
57
Betriebliche Wertschöpfung
34
Value creation
34
Dienstleistungssektor
22
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customer satisfaction
20
Customer integration
18
Kundenintegration
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16
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Customer value
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14
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14
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14
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14
service quality
14
customer loyalty
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value co-creation
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Holiday behaviour
12
Urlaubsverhalten
12
satisfaction
12
Lebensqualität
11
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11
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10
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10
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10
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Alves, Helena
4
Yi, Youjae
4
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2
Alrawadieh, Zaid
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Arici, Hasan Evrim
2
Cetin, Gurel
2
Chen, Li-Fei
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2
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Horbel, Chris
2
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2
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2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Köseoglu, Mehmet Ali
2
Malhotra, Neeru
2
Ok, Chihyung
2
Park, Jungkun
2
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2
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Popp, Bastian
2
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2
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2
Addo, Prince Clement
1
Adhikari, Kishalay
1
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The service industries journal
Discussion paper series / IZA
766
Journal of business research : JBR
655
Journal of retailing and consumer services
489
IZA Discussion Paper
455
Journal of education for business
455
NBER working paper series
412
International journal of hospitality management
406
Working paper / National Bureau of Economic Research, Inc.
352
Economics of education review
340
NBER Working Paper
320
SpringerLink / Bücher
264
The international journal of management education
238
Industrial marketing management : the international journal for industrial and high-tech firms
234
The journal of services marketing
231
Tourism management : research, policies, practice
226
Journal of business ethics : JOBE
214
Journal of marketing education : JME
208
CESifo working papers
204
Journal of management education : a publication of the Organizational Behavior Teaching Society
203
Journal of travel and tourism marketing
201
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
199
Journal of career development
196
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
191
Journal of vocational behavior
187
International journal of contemporary hospitality management
184
Journal of the Academy of Business Education : JABE
180
Journal of hospitality marketing & management
174
Cogent business & management
171
Working paper
167
Technological forecasting & social change : an international journal
165
Issues in accounting education
156
Journal of economic behavior & organization : JEBO
154
Journal of teaching in international business
153
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
Applied economics
133
Tourism management perspectives : TMP
133
Applied economics letters
130
Journal of marketing for higher education
127
Discussion paper
125
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ECONIS (ZBW)
219
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219
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1
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
2
Determining customer
satisfaction
and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
5
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Power perceptions and modes of complaining in higher education
Mukherjee, Avinandan
;
Pinto, Mary Beth
;
Malhotra, Neeru
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10003928547
Saved in:
8
The measurement of the construct
satisfaction
in higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
Saved in:
9
Student
satisfaction
index in Portuguese public higher education
Alves, Helena
;
Raposo, Mário
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 795-808
Persistent link: https://www.econbiz.de/10003622981
Saved in:
10
Explicating customer orientation's influence on frontline employee
satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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