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~isPartOf:"The service industries journal"
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Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
103
Kundenzufriedenheit
103
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
34
Service industry
34
Taiwan
26
Spain
20
Spanien
20
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Hotel industry
15
Hotellerie
15
Customer value
14
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Kundenwert
14
Services
14
Quality management
13
Qualitätsmanagement
13
customer satisfaction
13
Customer integration
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Betriebliche Wertschöpfung
11
Gesundheitswesen
11
Health care system
11
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91
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2
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Article
299
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7
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Article in journal
306
Aufsatz in Zeitschrift
306
Collection of articles of several authors
7
Sammelwerk
7
Case study
5
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5
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1
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1
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English
306
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Alves, Helena
4
Kandampully, Jay
3
Lin, Wen-bao
3
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Henseler, Jörg
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Martinsuo, Miia
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Sole, Francesc
2
Tarí, Juan José
2
Tsaur, Sheng-hshiung
2
Tung, Wei
2
Van Hove, Leo
2
Wang, Jing
2
Wang, Mei-ling
2
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Published in...
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The service industries journal
Discussion paper series / IZA
1,913
NBER working paper series
1,536
IZA Discussion Papers
1,412
Working paper / National Bureau of Economic Research, Inc.
1,370
NBER Working Paper
1,301
IZA Discussion Paper
1,052
Economics of education review
706
Applied economics
441
International journal of hospitality management
437
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
416
CESifo working papers
405
Working paper
400
Journal of retailing and consumer services
388
Discussion paper / Centre for Economic Policy Research
375
Journal of business research : JBR
362
Discussion paper
330
Labour economics : official journal of the European Association of Labour Economists
323
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
295
Applied economics letters
260
The American economic review
255
Economics letters
251
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
237
CESifo Working Paper
229
Policy research working paper : WPS
221
Journal of human resources : JHR
219
The journal of services marketing
214
Working Paper
212
American journal of agricultural economics
207
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
203
ILR review : the journal of work and policy
201
Land economics : applied research on environmental resources
201
The journal of technology transfer
200
Journal of labor economics
199
Education economics
198
MPRA Paper
198
Journal of economic behavior & organization : JEBO
196
Discussion paper / Tinbergen Institute
195
ILO Working Papers
191
Discussion papers / CEPR
190
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ECONIS (ZBW)
306
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306
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1
Constructing an index for brand equity : a hospital example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
2
Multigroup validation of the service quality, customer satisfaction and performance links in higher education
Kolar, Tomaž
;
Erčulj, Vanja
;
Weis, Lidija
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 1004-1028
Persistent link: https://www.econbiz.de/10012205925
Saved in:
3
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
4
Similarities and differences between self-assessment approaches in public services in higher education institutions
Tarí, Juan José
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1125-1142
Persistent link: https://www.econbiz.de/10009154408
Saved in:
5
The 'quality' of US jobs
Bednarzik, Robert W.
- In:
The service industries journal
8
(
1988
)
2
,
pp. 127-135
Persistent link: https://www.econbiz.de/10001050873
Saved in:
6
Formal and informal sectors : is there any wage differential?
Kahyalar, Neslihan
;
Fethi, Sami
;
Katırcıoğlu, Salih Turan
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 789-823
Persistent link: https://www.econbiz.de/10011884622
Saved in:
7
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
8
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
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