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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer value"
~subject:"Manufacturing industries"
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Customer value
Manufacturing industries
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
127
Kundenzufriedenheit
127
Quality management
120
Qualitätsmanagement
120
Beziehungsmarketing
57
Relationship marketing
57
service quality
47
Consumer behaviour
40
Konsumentenverhalten
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Industrie
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Product quality
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Produktqualität
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Taiwan
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customer satisfaction
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Higher education institution
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Messung
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higher education
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quality
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quality management
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E-commerce
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Electronic Commerce
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Standardisierung
11
Standardization
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Arbeitszufriedenheit
10
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Dahlgaard, Jens Jörn
3
Alsmadi, Majed
2
Antony, Jiju
2
Abbas Mardani
1
Abdul Halim Lim, Sarina
1
Al-Karaghouli, Wafi
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Almani, Ahmad
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Aslan Amat Senin
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Awaluddin Mohamed Shaharoun
1
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1
Başgöze, Pınar
1
Bento, Graziela dos Santos
1
Bin Yusoff, Rushami Zien
1
Bäckström, Ingela
1
Casolani, Nicola
1
Chang, Lawrence
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Chen, Ching-fu
1
Chen, Jui-ho
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Chen, Kao-shan
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Chen, S. C.
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Cheng, Lee-ting
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Ghasem Rezaei
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Ghoneim, Ahmad
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Gloeckner, Henrik
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
518
International journal of production economics
338
NBER working paper series
320
NBER Working Paper
279
Working paper / National Bureau of Economic Research, Inc.
268
Applied economics
244
Discussion paper / Centre for Economic Policy Research
160
International journal of productivity and quality management : IJPQM
153
Working paper
150
Discussion paper series / IZA
149
Energy economics
144
Technological forecasting & social change : an international journal
144
Policy research working paper : WPS
127
Ifo-Schnelldienst
126
Discussion paper
122
RIETI discussion paper series
118
Industrial and corporate change
117
European journal of operational research : EJOR
107
IZA Discussion Paper
101
Industrial marketing management : the international journal for industrial and high-tech firms
101
SpringerLink / Bücher
98
Journal of business research : JBR
97
Structural change and economic dynamics : SC+ED
89
The journal of product innovation management : an international publication of the Product Development & Management Association
86
International journal of technology management : IJTM
82
The world economy : the leading journal on international economic relations
80
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
80
Applied economics letters
79
Economic modelling
79
Regional studies
77
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
77
Research policy : policy, management and economic studies of science, technology and innovation
73
Economics of innovation and new technology
72
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
69
Technovation : the international journal of technological innovation, entrepreneurship and technology management
68
Working paper / World Institute for Development Economics Research
68
CESifo working papers
67
Review of world economics
66
The review of economics and statistics
66
Journal of productivity analysis
63
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ECONIS (ZBW)
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
3
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju
;
Fang, Wenchang
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Saved in:
4
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin
;
Tseng, Ya-ling
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Saved in:
5
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
6
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
7
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
8
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
9
An empirical assessment of Lean Six Sigma Awareness in manufacturing industries : construct development and validation
Sreedharan, V. Raja
;
Raju, R.
;
Rajkanth, R.
;
Nagaraj, M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 686-703
Persistent link: https://www.econbiz.de/10011854141
Saved in:
10
Quality management in logistics services : a comparison of practices between manufacturing companies and logistics firms in Australia
Rahman, Shams
- In:
Total quality management & business excellence : an …
19
(
2008
)
5/6
,
pp. 535-550
Persistent link: https://www.econbiz.de/10003740733
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