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Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju; Fang, Wenchang - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
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The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin; Tseng, Ya-ling - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
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A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu; Cheng, Lee-ting - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
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A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn; Pugna, Adrian; Potra, Sabine; … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
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Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
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The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041