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Assessment of the ISO 9001 functioning on an example of relations with suppliers development : empirical study for transitional economy conditions
Savic, Marija; Djordjevic, Predrag; Milosevic, Isidora; … - In: Total quality management & business excellence : an … 28 (2017) 11, pp. 1285-1306
Persistent link: https://www.econbiz.de/10011781609
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Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
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Design of extended warranty service in a dual supply channel
He, Zhen; Huang, Dali; He, Shuguang - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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Building TQM by integrated strategies for B2B industry: next-generation lighting technology in Taiwan
Yu, Chang-sung; Lin, Charng-shu - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 553-564
Persistent link: https://www.econbiz.de/10003995851
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Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita; Matsuo, Hirofumi; Suzuki, Hideo - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
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In search of loyalty : an analysis of the determinants of buyer-supplier relationship stability under a quality management approach
Perez-Arostegui, Maria N.; Benitez-Amado, Jose; … - In: Total quality management & business excellence : an … 23 (2012) 6, pp. 703-717
Persistent link: https://www.econbiz.de/10009572331
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Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao; Huang, Stephen Chi-Tsun; Tsai, Ching-yi Daphne - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
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A dual quality function deployment approach for benchmarking service quality
Park, Hyojin; Geum, Youngjung; Park, Yongtae - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 569-582
Persistent link: https://www.econbiz.de/10011305704
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ISO 9001 European scoreboard : an instrument to measure macroquality
Costa Araújo Sampaio, Paulo Alexandre da; Tavares … - In: Total quality management & business excellence : an … 25 (2014) 4, pp. 309-318
Persistent link: https://www.econbiz.de/10010245994
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804