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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
133
Kundenzufriedenheit
133
Quality management
115
Qualitätsmanagement
115
Beziehungsmarketing
57
Relationship marketing
57
service quality
47
Consumer behaviour
42
Konsumentenverhalten
42
Measurement
35
Messung
35
Higher education institution
33
Hochschule
33
Product quality
32
Produktqualität
32
Taiwan
30
customer satisfaction
26
Hospital
20
Krankenhaus
20
higher education
20
Dienstleistungssektor
17
Service industry
17
Performance measurement
14
Performance-Messung
14
Students
14
Studierende
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Greece
12
Griechenland
12
Standardisierung
12
Standardization
12
Studium
12
University education
12
quality
12
Arbeitszufriedenheit
11
Innovation
11
Job satisfaction
11
quality management
11
E-commerce
10
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10
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English
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Casadesús, Martí
5
Marimon, Frederic
5
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Chopra, Parvesh K.
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Kanji, Gopal K.
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Amorim, Marlene
2
Asif, Muhammad
2
Bagur-Femenías, Llorenç
2
Bernardo, Merce
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
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Cronemyr, Peter
2
Fotiadis, Anestis K.
2
Gotzamani, Katerina
2
Hossain, Mohammad Alamgir
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Hyŏn, Chae-hun
2
Kuo, Ying-feng
2
Lin, Wen-bao
2
Löfgren, Martin
2
Madzík, Peter
2
Mikulić, Josip
2
Murmura, Federica
2
Pai, Fan-Yun
2
Pantouvakis, Angelos
2
Perramon, Jordi
2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
NBER working paper series
815
Working paper / National Bureau of Economic Research, Inc.
710
NBER Working Paper
686
Discussion paper series / IZA
560
International journal of hospitality management
424
Journal of business research : JBR
389
Journal of retailing and consumer services
359
Economics of education review
357
IZA Discussion Paper
348
The service industries journal
312
Applied economics
242
SpringerLink / Bücher
219
The journal of services marketing
216
The journal of technology transfer
207
CESifo working papers
206
Discussion paper / Centre for Economic Policy Research
182
Technological forecasting & social change : an international journal
177
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Research policy : policy, management and economic studies of science, technology and innovation
170
Journal of marketing for higher education
169
Working paper
168
Applied economics letters
167
IZA Discussion Papers
167
Tourism management : research, policies, practice
164
The TQM journal : the international review of organizational improvement
158
Journal of air transport management
156
Policy research working paper : WPS
152
Services marketing quarterly
152
World Bank E-Library Archive
152
Cogent business & management
145
Journal of hospitality marketing & management
145
European journal of operational research : EJOR
143
OECD Environment Statistics
142
Spudai : oikonomikai, koinōnikai, technikai ; periodikē ekdosis tēs en Peiraiei Anotātēs Biomēchanikēs Scholēs
139
Spudai / University of Piraeus : journal of economics and business
136
International journal of quality & reliability management
135
Discussion paper
130
Journal of travel and tourism marketing
130
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ECONIS (ZBW)
257
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1
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
2
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
3
Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
Saved in:
4
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
5
Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás
;
Tóth, Zsuzsanna Eszter
;
Árva, Gábor
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
Saved in:
6
How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći
;
Baković, Tomislav
;
Dužević, Ines
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
Saved in:
7
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
10
Developing a decomposed customer satisfaction index : an example of the boutique motel industry
Hsu, Sheng-hsun
;
Tsai, Meng-huan
;
Wang, Yu-che
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1124-1140
Persistent link: https://www.econbiz.de/10009793744
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