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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Customer satisfaction
170
Kundenzufriedenheit
170
Dienstleistungsqualität
141
Service quality
141
Beziehungsmarketing
86
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86
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72
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service quality
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Dahlgaard, Jens Jörn
5
Marimon, Frederic
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Casadesús, Martí
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Chang, Hsin Hsin
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Zhang, Min
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Abdullateef, Aliyu Olayemi
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Abosag, Ibrahim
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
910
Journal of retailing and consumer services
781
NBER working paper series
600
International journal of hospitality management
539
Working paper / National Bureau of Economic Research, Inc.
524
NBER Working Paper
511
Industrial marketing management : the international journal for industrial and high-tech firms
459
Vietnam's socio-economic development : a social science review
431
Finance research letters
423
European journal of operational research : EJOR
409
SpringerLink / Bücher
383
MPRA Paper
359
Insurance / Mathematics & economics
350
Journal of Asian finance, economics and business : JAFEB
343
Economics letters
339
The journal of services marketing
311
Cogent business & management
300
The service industries journal
300
CESifo working papers
291
Applied economics
277
Management science : journal of the Institute for Operations Research and the Management Sciences
276
Tourism management : research, policies, practice
275
Journal of Services Marketing
265
Discussion paper / Centre for Economic Policy Research
264
Working paper
258
Journal of banking & finance
248
Journal of travel and tourism marketing
240
Discussion paper series / IZA
222
European Journal of Marketing
216
International journal of contemporary hospitality management
215
The journal of business & industrial marketing
215
Journal of strategic marketing
214
Journal of hospitality marketing & management
212
Risks : open access journal
211
World Bank E-Library Archive
210
Energy economics
208
International review of financial analysis
207
Journal of the Academy of Marketing Science
206
Journal of economic theory
202
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ECONIS (ZBW)
207
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1
Improving
risk
assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
2
The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
Saved in:
3
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
4
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
5
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko
;
Gomišček, Boštjan
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Saved in:
6
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
7
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
10
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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