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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
Westlund, Anders H.; Källström, Mari; Parmler, Johan - In: Total quality management & business excellence : an … 19 (2008) 7/8, pp. 855-869
Persistent link: https://www.econbiz.de/10003749550
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Are companies that implement TQM better learning organisations? : an empirical study
Martínez-Costa, Micaela; Jiménez-Jiménez, Daniel - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1101-1115
Persistent link: https://www.econbiz.de/10003807695
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Psychosocial system for work well-being : on meausuring work stress by causal pathway
Kanji, Gopal K.; Chopra, Parvesh K. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 563-580
Persistent link: https://www.econbiz.de/10003881315
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A study of supplier selection factors for high-tech industries in the supply chain
Wu, Mei-ying; Weng, Yung-chien - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 391-413
Persistent link: https://www.econbiz.de/10003979828
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Corporate social responsibility in a global economy
Kanji, Gopal K.; Chopra, Parvesh K. - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 119-143
Persistent link: https://www.econbiz.de/10003957175
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Proposed relationship of TQM and organisational performance using structured equation modelling
Zakuan, N. M.; Yusof, S. M.; Laosirihongthong, T.; … - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 185-203
Persistent link: https://www.econbiz.de/10003957187
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Factors driving website success - the key role of Internet customisation and the influence of website design qualtity and Internet marketing strategy
Fan, Wei-shang; Tsai, Ming-chun - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1141-1159
Persistent link: https://www.econbiz.de/10008824908
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An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
Ferreira, Irene; Cabral, José S.; Saraiva, Pedro - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1383-1401
Persistent link: https://www.econbiz.de/10008824951
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A study on the relationship between the PDSA cycle of green purchasing and the performance of the SCOR model
Hwang, Yeong-dong; Wen, Yuan-feng; Chen, Mu-Chen - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1261-1278
Persistent link: https://www.econbiz.de/10008824964
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Using behaviour theory to investitgate individual level determinants of employee involvement in TQM
Tang, Zhongjun; Chen, Xiaohong; Wu, Zhengwen - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1231-1260
Persistent link: https://www.econbiz.de/10008824966