Narrow search
Showing 1 - 10 of 86
Cover Image
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Cover Image
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Cover Image
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Cover Image
A typology of customer variability and employee variability in service industries
Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
Cover Image
Impacts of investment attitude in service innovation
Ping-kuo, Chen - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
Cover Image
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
Cover Image
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Cover Image
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Cover Image
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Cover Image
The impact of customer relationship management and internal marketing on business performance : a comparison of lodging industries
Chen, Jui-Ho; Wu, Shwu-Ing - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 17-33
Persistent link: https://www.econbiz.de/10011555074