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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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The interaction between occupational values and job satisfaction in an authoritative public administration organisation
Tomaževič, Nina; Seljak, Janko; Aristovnik, Aleksander - In: Total quality management & business excellence : an … 29 (2018) 1, pp. 58-73
Persistent link: https://www.econbiz.de/10011854038
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Implementing Design for Six Sigma in large Swedish product developing organisations : an interview study
Ericsson, Evelina; Gingnell, Liv; Liliesköld, Joakim - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 648-660
Persistent link: https://www.econbiz.de/10011305619
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Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria; Grando, Alberto; Legenvre, Hervé - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
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Continuous improvement leaders, followers and laggards : understanding system sustainability
Jurburg, Daniel; Viles, Elisabeth; Tanco, Martin; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 817-833
Persistent link: https://www.econbiz.de/10011883982
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
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The effect of Europe Union common assessment framework on organisational commitment with role of job satisfaction
Kalfa, Murat - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 704-726
Persistent link: https://www.econbiz.de/10011854143
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TQM in public administration organisations : an application of data envelopment analysis in the police service
Tomaževič, Nina; Seljak, Janko; Aristovnik, Aleksander - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1396-1412
Persistent link: https://www.econbiz.de/10011648478
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Using the power of Word-Of-Mouth to leverage the effect of marketing activities on consumer responses
Martensen, Anne; Mouritsen, Jan - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 927-943
Persistent link: https://www.econbiz.de/10011581296
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Towards excellence in public administration : organisation theory-based performance management model
Tomaževič, Nina; Tekavčič, Metka; Peljhan, Darja - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 578-599
Persistent link: https://www.econbiz.de/10011723733