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Trust and quality management : perspectives from marketing and organisational learning
Lagrosen, Stefan; Lagrosen, Yvonne - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 13-26
Persistent link: https://www.econbiz.de/10009509644
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Elements of the model for customer satisfaction : Serbian economy research
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: Total quality management & business excellence : an … 22 (2011) 8, pp. 807-832
Persistent link: https://www.econbiz.de/10009424224
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A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young; Lee, Sang-chul; Yong-Seung, Park; Suh, … - In: Total quality management & business excellence : an … 22 (2011) 7, pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao; Huang, Stephen Chi-Tsun; Tsai, Ching-yi Daphne - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
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Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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Driving organisational ambidexterity through process management : the key role of cultural change
Moreno-Luzon, María; Gil-Marques, María; Arteaga, … - In: Total quality management & business excellence : an … 25 (2014) 9, pp. 1026-1038
Persistent link: https://www.econbiz.de/10010418014
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Antecedents of TQM implementation capability : a review with a conceptual model
Nasim, Kanwal; Iqbal, Muhammad Zahid; Khan, Iram A. - In: Total quality management & business excellence : an … 25 (2014) 12, pp. 1395-1409
Persistent link: https://www.econbiz.de/10010469315
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Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
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Managing customer life cycle through knowledge management capability : a contextual role of information technology
Lee, Kuo-Wei; Lanting, Maria Corazon L.; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1559-1583
Persistent link: https://www.econbiz.de/10011816994