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Development and validation of an instrument for measuring Total Quality Service
Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 17 (2006) 6, pp. 733-750
Persistent link: https://www.econbiz.de/10007290010
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Measurement of Service Quality from the Customer's Perspective - An Empirical Study
Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 3-4, pp. 435-450
Persistent link: https://www.econbiz.de/10007742468
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Measurement of Service Quality from the Customer's Perspective - An Empirical Study
Saravanan, R.; Rao, K.S.P. - In: Total quality management & business excellence : an … 18 (2007) 4, pp. 435-450
Persistent link: https://www.econbiz.de/10007728621