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Applying FSE to enhance customer value by improving store image in different consumer groups
Fu, Hsin-Pin; Chang, Tien-Hsiang; Lin, Arthu; Lin, Sheng-Wei - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 481-500
Persistent link: https://www.econbiz.de/10011723707
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Design of extended warranty service in a dual supply channel
He, Zhen; Huang, Dali; He, Shuguang - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
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The causal relationship between service quality, corporate image and adults ̕learning satisfaction and loyalty : a study of professional
Kuo, Yen-ku; Ye, Kung-don - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 749-762
Persistent link: https://www.econbiz.de/10003897712
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Sustaining business excellence
Aras, Guler; Crowther, David - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 565-576
Persistent link: https://www.econbiz.de/10003995852
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Exploring paths between web adoption and firm performance : the mediating effect of customer satisfaction, corporate image, market expansion and internal efficiency
González, Jose M. Hurtado; Cámara, Sebastian Bruque; … - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1055-1074
Persistent link: https://www.econbiz.de/10003921613
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Brand equity, relationship quality, relationship value, and customer loyalty : evidence from the telecommunications services
Chen, Ching-fu; Myagmarsuren, Odonchimeg - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 957-974
Persistent link: https://www.econbiz.de/10009504072
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The effect of corporate social responsibility on brand loyalty : the mediation role of brand image
He, Yuanqiong; Lai, Kin Keung - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10010246006
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Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions : a multiple case study
Melão, Nuno Filipe; Gui, Sara Maria - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 312-326
Persistent link: https://www.econbiz.de/10011300194
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Internal quality management instructors' knowledge-training capabilities : an empirical study in Taiwan
Su, Teng-Hu; Lu, Iuan-Yuan; Chiu, Sheng-Chan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 284-297
Persistent link: https://www.econbiz.de/10011300204
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Critical factors for quality management initiatives in small- and medium-sized enterprises
Assarlind, Marcus; Gremyr, Ida - In: Total quality management & business excellence : an … 25 (2014) 4, pp. 397-411
Persistent link: https://www.econbiz.de/10010245987