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An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; … - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 813-827
Persistent link: https://www.econbiz.de/10008650336
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The effects of e-business on the performance of strategic alliances
Lee, Hung-wen; Ding, Jhy-hong - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 707-724
Persistent link: https://www.econbiz.de/10008650416
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Enablers of Six Sigma : contextual framework and its empirical validation
Dubey, Rameshwar; Gunasekaran, Angappa; Childe, Stephen J. - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1346-1372
Persistent link: https://www.econbiz.de/10011648455
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Six sigma : hints from practice to overcome difficulties
Grima, Pere; Marco-Almagro, Lluís; Santiago, Sandrine; … - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 198-208
Persistent link: https://www.econbiz.de/10010246014
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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Using the power of Word-Of-Mouth to leverage the effect of marketing activities on consumer responses
Martensen, Anne; Mouritsen, Jan - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 927-943
Persistent link: https://www.econbiz.de/10011581296
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The impact of technological innovation on product quality : the moderating role of firm size
Shi, Liangxing; Wang, Xiangyu; Sun, Hongyi; He, Zhen - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 746-761
Persistent link: https://www.econbiz.de/10011883964
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Are companies that implement TQM better learning organisations? : an empirical study
Martínez-Costa, Micaela; Jiménez-Jiménez, Daniel - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1101-1115
Persistent link: https://www.econbiz.de/10003807695
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Psychosocial system for work well-being : on meausuring work stress by causal pathway
Kanji, Gopal K.; Chopra, Parvesh K. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 563-580
Persistent link: https://www.econbiz.de/10003881315