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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
128
Kundenzufriedenheit
128
Quality management
100
Qualitätsmanagement
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Dahlgaard, Jens Jörn
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Statens offentliga utredningar : SOU
2,584
Ekonomisk debatt
749
Discussion paper series / IZA
448
NBER working paper series
420
International journal of hospitality management
413
Working Paper
390
Working paper / National Bureau of Economic Research, Inc.
381
Journal of retailing and consumer services
352
Statens offentliga utredningar
344
NBER Working Paper
341
Umeå economic studies
323
The service industries journal
309
Ekonomisk revy
290
Journal of business research : JBR
281
Discussion paper / Centre for Economic Policy Research
269
Statens Offentliga Utredningar
268
IZA Discussion Papers
266
IZA Discussion Paper
264
Scandinavian economic history review
237
IFN working paper
236
Working papers in economics
224
IFN Working Paper
212
The journal of services marketing
212
Pris- och Kartellfrågor
203
Working papers / Department of Economics, Uppsala University
179
Working paper / Department of Economics, Uppsala University
177
CESifo working papers
174
Auditing : a journal of practice & theory
173
Working paper
173
Working paper / IFAU - Institute for Labour Market Policy Evaluation
171
Research paper / Ekonomiska Forskningsinstitutet vid Handelshögskolan i Stockholm
169
Journal of air transport management
167
International journal of contemporary hospitality management
166
The Scandinavian journal of economics
164
Sveriges officiella statistik
158
Jordbruksekonomiska meddelanden : Jem
155
Quarterly review / Skandinaviska Enskilda Banken
151
Sveriges Riksbank economic review
151
Services marketing quarterly
144
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ECONIS (ZBW)
235
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1
Measuring quality in elderly care : possibilities and limitations of the vignette method
Poksinska, Bozena Bonnie
;
Cronemyr, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1194-1207
Persistent link: https://www.econbiz.de/10011778145
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2
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
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3
Human aspect in service quality : EPSI benchmark studies
Eklöf, Jan A.
;
Selivanova, Irina
- In:
Total quality management & business excellence : an …
19
(
2008
)
7/8
,
pp. 827-841
Persistent link: https://www.econbiz.de/10003749542
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4
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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5
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
6
Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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7
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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8
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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9
Six Sigma adoption in public utilities : a case study
Prashar, Anupama
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 479-506
Persistent link: https://www.econbiz.de/10011579819
Saved in:
10
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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