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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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A typology of customer variability and employee variability in service industries
Yang, Ching-chow; Cheng, Lai-yu; Lin, Chiuhsiang Joe - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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Six Sigma adoption in public utilities : a case study
Prashar, Anupama - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 479-506
Persistent link: https://www.econbiz.de/10011579819
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Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186