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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Performance measurement
67
Performance-Messung
67
Quality management
44
Qualitätsmanagement
44
Dienstleistungsqualität
12
Firm performance
12
Service quality
12
Unternehmenserfolg
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
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Garengo, Patrizia
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Biazzo, Stefano
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Chen, Kuen-Suan
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Elg, Mattias
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Idris, Fazli
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Lu, Dawei
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Peljhan, Darja
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Tomaževič, Nina
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Yen, Yu-fang
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Zhang, Min
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Abdullah, Mokhtar
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Aksoy, Evren
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Ali, Khairul Anuar Mohd
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Alolayyan, Main Naser Fady
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of Intellectual Capital
451
SpringerLink / Bücher
216
International journal of production research
214
International journal of production economics
168
International journal of learning and intellectual capital : IJLIC
155
The international journal of productivity and performance management : IJPPM
148
Journal of business research : JBR
133
European journal of operational research : EJOR
127
Journal of intellectual capital
116
Public performance & management review
115
Benchmarking : an international journal ; BIJ
104
International Journal of Operations & Production Management
101
International journal of productivity and quality management : IJPQM
99
The international journal of productivity and performance management
91
Technological forecasting & social change : an international journal
90
Measuring business excellence : the journal of organizational performance management
87
Omega : the international journal of management science
83
The international journal of human resource management
77
International Journal of Business Performance Management
71
NBER working paper series
69
Cogent business & management
67
Measuring Business Excellence
67
International journal of hospitality management
65
International journal of learning and intellectual capital
64
Journal of business ethics : JOBE
64
International journal of quality & reliability management
62
The service industries journal
61
Working paper / National Bureau of Economic Research, Inc.
60
Journal of Knowledge Management
59
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
57
Management accounting research
56
Business process management journal
55
International journal of business excellence
55
International journal of services and operations management
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of business performance management
53
Journal of banking & finance
53
Journal of management accounting research : JMAR
53
International journal of project management : the journal of The International Project Management Association
52
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ECONIS (ZBW)
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1
Framework for the generic process of diagnosis in quality problem solving
Sanches, Cida
;
Meireles, Manuel
;
Silva, Orlando Roque da
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1173-1187
Persistent link: https://www.econbiz.de/10011525769
Saved in:
2
Do quality costs still matter?
Raßfeld, Colin
;
Behmer, Falk
;
Dürlich, Marie
;
Jochem, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
Saved in:
3
Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng
;
Kweh, Qian Long
;
Ting, Irene Wei Kiong
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
Saved in:
4
A performance measurement framework for service-oriented marketing
Hauer, Georg
;
Kroll, Julia
;
Yen, David C.
;
Chen, Patrick S.
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1373-1395
Persistent link: https://www.econbiz.de/10011648457
Saved in:
5
Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad
;
Kolahi, Bahare
;
Valmohammadi, Changiz
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
Saved in:
6
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
7
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
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8
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
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9
An empirical research on the relationship between human capital and innovative capability : a study on Taiwan's commercial banks
Wang, Hsing-kuo
;
Yen, Yu-fang
;
Tsai, Cheng-fei
;
Lin, …
- In:
Total quality management & business excellence : an …
19
(
2008
)
11/12
,
pp. 1189-1205
Persistent link: https://www.econbiz.de/10003807718
Saved in:
10
Assessing the quality gap of intellectual capital in banks
Shih, Kuang-hsun
;
Lin, Ching-wen
;
Lin, Binshan
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 289-303
Persistent link: https://www.econbiz.de/10009010741
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