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An instrument for measuring the critical factors of TQM in Turkish higher education
Bayraktar, Erkan; Tatoglu, Ekrem; Zaim, Selim - In: Total quality management & business excellence : an … 19 (2008) 6, pp. 551-574
Persistent link: https://www.econbiz.de/10008068115
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An instrument for measuring the critical factors of TQM in Turkish higher education
Bayraktar, Erkan; Tatoglu, Ekrem; Zaim, Selim - In: Total quality management & business excellence : an … 19 (2008) 5-6, pp. 551-574
Persistent link: https://www.econbiz.de/10008073411
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An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; … - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 813-827
Persistent link: https://www.econbiz.de/10008650336
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An evaluation of SERVQUAL and patient loyalty in an emerging country context
Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; … - In: Total quality management & business excellence : an … 21 (2010) 8, pp. 813-828
Persistent link: https://www.econbiz.de/10008436753