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Impacts of investment attitude in service innovation
Ping-kuo, Chen - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 875-887
Persistent link: https://www.econbiz.de/10011388432
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A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen; Weng, Hua-Hung Robin; Huang, Chio-Lun - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
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Trust and quality management : perspectives from marketing and organisational learning
Lagrosen, Stefan; Lagrosen, Yvonne - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 13-26
Persistent link: https://www.econbiz.de/10009509644
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Agility, organisational learning culture and relationship quality in the port sector
Pantouvakis, Angelos; Bouranta, Nancy - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 366-378
Persistent link: https://www.econbiz.de/10011723630
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Do TQM principles need to change? : learning from a comparison to Google Inc.
Steiber, Annika; Alänge, Sverker - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 48-61
Persistent link: https://www.econbiz.de/10009723459
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Special issue: Best selected papers from the 19th QMOD Conference: Building a Culture for Quality, Innovation and Sustainability
Dahlgaard-Park, Su Mi (ed.); Dahlgaard, Jens Jörn (ed.);  … - QMOD-ICQSS Conference <19., 2016, Rom> - 2017
Persistent link: https://www.econbiz.de/10011777962
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The mediating role of quality on the relationship between cultural ambidexterity and innovation performance
Rafailidis, Apostolos; Trivellas, Panagiotis; … - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1134-1148
Persistent link: https://www.econbiz.de/10011778121
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The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo; Enquist, Bo - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
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Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad; Naeem, Hummayoun - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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Six Sigma diplomacy : the impact of Six Sigma on national patterns of corporate culture
Cronemyr, Peter; Eriksson, Magnus; Jakolini, Sebastian - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 827-841
Persistent link: https://www.econbiz.de/10010393813