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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Customer satisfaction
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
1,072
Small business economics : an entrepreneurship journal
579
Journal of retailing and consumer services
527
SpringerLink / Bücher
507
International entrepreneurship and management journal
505
Journal of business venturing
470
International journal of entrepreneurship and small business
430
International journal of hospitality management
425
IZA Discussion Papers
395
Entrepreneurship and regional development : an international journal
380
Technological forecasting & social change : an international journal
364
Industrial marketing management : the international journal for industrial and high-tech firms
342
Discussion paper series / IZA
299
Small business economics : an international journal
297
Springer eBook Collection
247
The service industries journal
244
The journal of services marketing
240
Journal of developmental entrepreneurship : JDE ; a publication devoted to issues concerning microenterprise development
233
Edward Elgar E-Book Archive
229
Cogent business & management
223
Research policy : policy, management and economic studies of science, technology and innovation
223
Tourism management : research, policies, practice
219
Entrepreneurship research journal : ERJ
202
Jena Economic Research Papers
199
International journal of business and globalisation : IJBG
195
Journal of international entrepreneurship
195
International journal of contemporary hospitality management
194
Administrative Sciences : open access journal
192
Small Business Economics
189
The journal of technology transfer
187
International small business journal : researching entrepreneurship
185
Journal of travel and tourism marketing
185
International journal of entrepreneurial behaviour & research
176
Entrepreneurship theory and practice : ET&P
171
Strategic entrepreneurship journal : SEJ
171
IZA Discussion Paper
167
Journal of hospitality marketing & management
164
International journal of entrepreneurship and innovation management
163
International journal of entrepreneurship and small business : IJESB
161
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ECONIS (ZBW)
185
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1
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
2
An integrated model of value creation based on the refined Kano's model and the blue ocean strategy
Yang, Ching-chow
;
Yang, King Jang
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 925-940
Persistent link: https://www.econbiz.de/10009504083
Saved in:
3
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
4
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
5
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
6
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
7
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
8
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
9
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
10
Service quality management and ecosystem theory
Chen, Zhiran
;
Dahlgaard-Park, Su Mi
;
Yu, Liying
- In:
Total quality management & business excellence : an …
25
(
2014
)
10
,
pp. 1190-1205
Persistent link: https://www.econbiz.de/10010417980
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