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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
96
Qualitätsmanagement
96
Beziehungsmarketing
56
Relationship marketing
56
service quality
47
Consumer behaviour
40
Konsumentenverhalten
40
Product quality
31
Produktqualität
31
Taiwan
29
customer satisfaction
26
Higher education institution
22
Hochschule
22
Measurement
20
Messung
20
Hospital
19
Krankenhaus
19
Dienstleistungssektor
16
Service industry
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higher education
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Students
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Studierende
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Performance measurement
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Performance-Messung
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quality
11
quality management
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Arbeitszufriedenheit
10
E-commerce
10
Electronic Commerce
10
Gesundheitsversorgung
10
Health care
10
Job satisfaction
10
Studium
10
University education
10
Kano model
9
Standardisierung
9
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226
Conference paper
18
Konferenzbeitrag
18
Case study
7
Fallstudie
7
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Sammelwerk
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English
226
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Dahlgaard, Jens Jörn
7
Dahlgaard-Park, Su Mi
7
Marimon, Frederic
5
Casadesús, Martí
4
He, Zhen
4
Petnji Yaya, Luc Honore
4
Baković, Tomislav
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Lin, Shu-ping
3
Santouridis, Ilias
3
Zhang, Min
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chan, Ya-hui
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Chao, Chih-Yang
2
Chen, Kuen-Suan
2
Chen, Mu-Chen
2
Cheng, Ching-Chan
2
Cronemyr, Peter
2
Fotiadis, Anestis K.
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Hossain, Mohammad Alamgir
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Hyŏn, Chae-hun
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Kuo, Ying-feng
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Lenning, Jan
2
Lin, Wen-bao
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Löfgren, Martin
2
Madzík, Peter
2
Mikulić, Josip
2
Murmura, Federica
2
Pai, Fan-Yun
2
Perramon, Jordi
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Thawesaengskulthai, Natcha
2
Tontini, Gerson
2
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Auditing : a journal of practice & theory
447
International journal of hospitality management
406
Journal of retailing and consumer services
332
The accounting review : a publication of the American Accounting Association
312
The service industries journal
297
Managerial auditing journal
287
Journal of business research : JBR
277
NBER working paper series
261
Working paper / National Bureau of Economic Research, Inc.
248
NBER Working Paper
228
Accounting horizons : a quarterly publication of the American Accounting Association
226
International journal of industrial organization
224
International journal of auditing : IJA
217
The journal of services marketing
210
Cogent business & management
208
Journal of accounting and public policy
192
Discussion paper / Centre for Economic Policy Research
168
International journal of contemporary hospitality management
162
Economics letters
161
Journal of accounting & economics
157
WPg : Kompetenz schafft Vertrauen
155
Advances in accounting : a research annual
143
Review of accounting studies
141
Services marketing quarterly
141
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
140
Journal of hospitality marketing & management
138
CESifo working papers
136
Journal of air transport management
136
Review of quantitative finance and accounting
136
SpringerLink / Bücher
134
The TQM journal : the international review of organizational improvement
131
The journal of applied business research
131
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
127
Journal of economics
127
Journal of business ethics : JOBE
122
Journal of travel and tourism marketing
122
Journal of international accounting auditing & taxation
119
Management science : journal of the Institute for Operations Research and the Management Sciences
117
Tourism management : research, policies, practice
117
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ECONIS (ZBW)
226
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1
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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2
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
3
Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan
;
Garkaz, Mansour
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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4
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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5
A typology of customer variability and employee variability in service industries
Yang, Ching-chow
;
Cheng, Lai-yu
;
Lin, Chiuhsiang Joe
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011388421
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6
Six Sigma adoption in public utilities : a case study
Prashar, Anupama
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 479-506
Persistent link: https://www.econbiz.de/10011579819
Saved in:
7
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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8
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan
;
Tsai, Ming-Chun
;
Lin, Shu-Ping
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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9
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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10
An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter
;
Archer, Norman P.
;
Dwivedi, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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