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~isPartOf:"Tourism management : research, policies, practice"
~person:"Matzler, Kurt"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Tourism management : research, policies, practice
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Assessing asymmetric effects in the formation of employee satisfaction
Matzler, Kurt
;
Renzl, Birgit
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1093-1103
Persistent link: https://www.econbiz.de/10003466530
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2
Customer delight and market segmentation : an application of the three-factor theory of customer satisfaction on life style groups
Füller, Johann
;
Matzler, Kurt
- In:
Tourism management : research, policies, practice
29
(
2008
)
1
,
pp. 116-126
Persistent link: https://www.econbiz.de/10003569260
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