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Service customization : to upgrade or to downgrade? : an investigation of how option framing affects tourists' choice of package-tour services
Jin, Liyin; He, Yanqun; Song, Haiyan - In: Tourism management : research, policies, practice 33 (2012) 2, pp. 266-275
Persistent link: https://www.econbiz.de/10009408462
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Exploring event bundling : the strategy and its impacts
Xu, Yueying; Wong, IpKin Anthony; Tan, Xiuchang Sherry - In: Tourism management : research, policies, practice 52 (2016), pp. 455-467
Persistent link: https://www.econbiz.de/10011419243
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An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron; Sok, Phyra - In: Tourism management : research, policies, practice 51 (2015), pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
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Co-created value : multidimensional scale and nomological network
Busser, James A.; Shulga, Lenna V. - In: Tourism management : research, policies, practice 65 (2018), pp. 69-86
Persistent link: https://www.econbiz.de/10011775064
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All-inclusive and value creation in hospitality : vidence from a mature destination : 2001-2017
Calveras, Aleix - In: Tourism management : research, policies, practice 74 (2019), pp. 234-246
Persistent link: https://www.econbiz.de/10012128609
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When does a service guarantee work? : the roles of the popularity of service guarantees and firm reputation
Jin, Liyin; Huang, Yunhui; He, Yanqun - In: Tourism management : research, policies, practice 57 (2016), pp. 272-285
Persistent link: https://www.econbiz.de/10011556082
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Global service supply chains : an empirical study of current practices and challenges of a cruise line corporation
Véronneau, Simon; Roy, Jacques - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 128-139
Persistent link: https://www.econbiz.de/10009523940
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Transformative service research in hospitality
Galeone, Annalisa; Sebastiani, Roberta - In: Tourism management : research, policies, practice 87 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648421
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Recontextualising the determinants of external CSR in the services industry : a cross-cultural study
Ibrahim, Mohamed Nageh; Kimbu, Albert Nsom; Ribeiro, … - In: Tourism management : research, policies, practice 95 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10013534443
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981