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~isPartOf:"Tourism management : research, policies, practice"
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Consumer behaviour
292
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292
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175
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Customer satisfaction
167
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167
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Tourism management : research, policies, practice
Journal of business research : JBR
2,832
Journal of retailing and consumer services
2,191
International journal of hospitality management
1,304
SpringerLink / Bücher
856
International journal of consumer studies
790
NBER working paper series
786
Psychology & marketing
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Journal of business ethics : JOBE
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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European Journal of Marketing
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Cogent business & management
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International journal of contemporary hospitality management
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Asia Pacific journal of marketing and logistics
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Journal of Services Marketing
471
The journal of services marketing
466
Journal of travel and tourism marketing
459
Journal of Consumer Marketing
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European journal of marketing : EJM
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Technological forecasting & social change : an international journal
438
Journal of the Academy of Marketing Science
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Journal of marketing management : MM
421
The journal of product & brand management
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Discussion paper series / IZA
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Journal of marketing research : JMR
408
Journal of marketing
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The journal of brand management : an international journal
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Journal of hospitality marketing & management
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The international journal of human resource management
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Journal of retailing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Journal of strategic marketing
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
555
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1
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and
loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
3
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
4
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
5
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
6
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Altinay, Levent
; …
- In:
Tourism management : research, policies, practice
42
(
2014
),
pp. 181-193
Persistent link: https://www.econbiz.de/10010355164
Saved in:
7
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
8
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
9
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
10
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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