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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
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Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.; Wang, Wei - In: Tourism management : research, policies, practice 88 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu - In: Tourism management : research, policies, practice 40 (2014), pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
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Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun; Nicolau, Juan Luis - In: Tourism management : research, policies, practice 91 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
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What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan; Zhang, Ting; Gao, Baojun; Bose, Indranil - In: Tourism management : research, policies, practice 72 (2019), pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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The effects of traveling for business on customer satisfaction with hotel services
Radojevic, Tijana; Stanisic, Nemanja; Stanic, Nenad; … - In: Tourism management : research, policies, practice 67 (2018), pp. 326-341
Persistent link: https://www.econbiz.de/10011842080
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Prioritisation of the hotel attributes according to their influence on satisfaction : a comparison of two techniques
Albayrak, Tahir; Caber, Meltem - In: Tourism management : research, policies, practice 46 (2015), pp. 43-50
Persistent link: https://www.econbiz.de/10010485579
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948