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Service quality
117
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Customer satisfaction
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Lee, Jin-soo
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Tourism management : research, policies, practice
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
The accounting review : a publication of the American Accounting Association
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
219
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
188
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
155
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of Services Marketing
130
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
International journal of quality & reliability management
113
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of service research : JSR
103
Health care management review : HCM review
102
Discussion paper series / IZA
97
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of business ethics : JOBE
95
Total quality management & business excellence
95
Journal of service management
94
SpringerLink / Bücher
94
Quality management journal : QMJ
92
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ECONIS (ZBW)
117
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1
A hedonic price model for ski lift tickets
Falk, Martin
- In:
Tourism management : research, policies, practice
29
(
2008
)
6
,
pp. 1172-1184
Persistent link: https://www.econbiz.de/10003775899
Saved in:
2
Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
Hutchinson, Joe
;
Lai, Fujun
;
Wang, Youcheng
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 298-308
Persistent link: https://www.econbiz.de/10003838396
Saved in:
3
Using fuzzy number for measuring quality of service in the hotel industry
Benítez, Juan Manuel
;
Martín, Juan Carlos
;
Román, …
- In:
Tourism management : research, policies, practice
28
(
2007
)
2
,
pp. 544-555
Persistent link: https://www.econbiz.de/10003425764
Saved in:
4
Are hotels serving quality? : an exploratory study of service quality in the Scottish hotel sector
Briggs, Senga
;
Sutherland, Jean
;
Drummond, Siobhan
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1006-1019
Persistent link: https://www.econbiz.de/10003466448
Saved in:
5
Social desirability bias and exit survey responses: the case of a first nations campground in Central Ontario, Canada
Smith, Wayne W.
- In:
Tourism management : research, policies, practice
28
(
2007
)
3
,
pp. 917-919
Persistent link: https://www.econbiz.de/10003450098
Saved in:
6
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
Chen, Ching-fu
;
Chen, Fu-shian
- In:
Tourism management : research, policies, practice
31
(
2010
)
1
,
pp. 29-35
Persistent link: https://www.econbiz.de/10003920491
Saved in:
7
Modelling perceived quality, vistitor satisfaction and behavioural intentions at the destination level
Žabkar, Vesna
;
Brenčič, Maja Makovec
;
Dmitrovič, Tanja
- In:
Tourism management : research, policies, practice
31
(
2010
)
4
,
pp. 537-546
Persistent link: https://www.econbiz.de/10003969710
Saved in:
8
A visitors' evaluation index for a visit to an archeological site
Martin-Ruiz, David
;
Castellanos Verdugo, Mario
; …
- In:
Tourism management : research, policies, practice
31
(
2010
)
5
,
pp. 590-596
Persistent link: https://www.econbiz.de/10003978650
Saved in:
9
An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Lloyd, Alison E.
;
Yip, Leslie S. C.
;
Luk, Sherriff T. K.
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 520-533
Persistent link: https://www.econbiz.de/10008907745
Saved in:
10
When quality signals talk : evidence from the Turin hotel industry
Abrate, Graziano
;
Capriello, Antonella
;
Fraquelli, Giovanni
- In:
Tourism management : research, policies, practice
32
(
2011
)
4
,
pp. 912-921
Persistent link: https://www.econbiz.de/10008908339
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