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A multiple indicators multiple causes (MIMIC) model of the behavioral consequences of hotel guests
Chen, Yong; Jiang, Kai - In: Tourism management perspectives : TMP 30 (2019), pp. 197-207
Persistent link: https://www.econbiz.de/10012008355
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Equity-based customer loyalty mode for the upscale hotels : alternative models for leisure and business travels
Liu, Chyong-Ru; Wu, Tsung-Chiung; Yeh, Pi-Hua; Chen, … - In: Tourism management perspectives : TMP 16 (2015), pp. 139-147
Persistent link: https://www.econbiz.de/10011415036
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When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei; Huang, Meijiao; Okumus, Bendegul; Leung, Xi Y. - In: Tourism management perspectives : TMP 44 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013494161