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The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu; Zhang, Jiangchi; Chen, Yanying; Morrison, … - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014310307
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Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
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Exploring home-based accommodation operators' responses to Covid-19 : implications of untact hospitality adoption
Ghaderi, Zahed; Butler, Richard W.; Béal, Luc - In: Tourism management perspectives : TMP 43 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013471532
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What influences company attachment and job performance in the COVID-19 era? : airline versus hotel employees
Han, Heesup; Lee, Kai-Sean; Kim, Seongseop; Wong, … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013494129
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Hotel working conditions and challenges in a time of crisis : perceptions of Spanish women managers
Martín-Duque, Clara; Romero-Padilla, Yolanda - In: Tourism management perspectives : TMP 48 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014461359
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Frontline employees' turnover intentions in tourism and hospitality sectors : a systematic literature review and research agenda
Nguyen Cau Ngoc; Giang Hoang; Luu Trong Tuan - In: Tourism management perspectives : TMP 49 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014554181
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A triple whammy effect of employees' gender, job type, and service outcomes on consumer behavior
Kim, Jong-Hyeong; Youn, Hyewon; Phau, Ian - In: Tourism management perspectives : TMP 40 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013209327
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Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies
Kanwal, Hira; Van Hoye, Greet - In: Tourism management perspectives : TMP 36 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012421378
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The sequential relationships of hotel employees' perceived justice, commitment, and organizational citizenship behaviour in a high unemployment context
Aguiar-Quintana, Teresa; Araujo-Cabrera, Yasmina; Park, … - In: Tourism management perspectives : TMP 35 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012296741