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Customer incivility and employees' outcomes in the hotel : testing the mediating role of emotional exhaustion
Alola, Uju Violet; Olugbade, Olusegun A.; Avci, Turgay; … - In: Tourism management perspectives : TMP 29 (2019), pp. 9-17
Persistent link: https://www.econbiz.de/10011998017
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The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali; Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: Tourism management perspectives : TMP 45 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
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Implementation of employee cross-training during perilous conditions in hotels
El-Bayoumi Salem, Islam; Abdien, Mohamed Kamal - In: Tourism management perspectives : TMP 23 (2017), pp. 68-74
Persistent link: https://www.econbiz.de/10011775236
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The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu; Zhang, Jiangchi; Chen, Yanying; Morrison, … - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014310307
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A triple whammy effect of employees' gender, job type, and service outcomes on consumer behavior
Kim, Jong-Hyeong; Youn, Hyewon; Phau, Ian - In: Tourism management perspectives : TMP 40 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10013209327
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Inconsistent organizational images of luxury hotels : exploring employees' perceptions and dealing strategies
Kanwal, Hira; Van Hoye, Greet - In: Tourism management perspectives : TMP 36 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012421378
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The sequential relationships of hotel employees' perceived justice, commitment, and organizational citizenship behaviour in a high unemployment context
Aguiar-Quintana, Teresa; Araujo-Cabrera, Yasmina; Park, … - In: Tourism management perspectives : TMP 35 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012296741
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The association of psychological capital, career adaptability and career competency among hotel frontline employees
Safavi, Homayoun Pasha; Bouzari, Mona - In: Tourism management perspectives : TMP 30 (2019), pp. 65-74
Persistent link: https://www.econbiz.de/10012007852
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Work-family conflict among hotel employees in Sekondi-Takoradi Metropolis, Ghana
Gamor, Emmanuel; Amissah, Eunice Fay; Boakye, Kwaku … - In: Tourism management perspectives : TMP 12 (2014), pp. 1-8
Persistent link: https://www.econbiz.de/10010440248